Christian Dior - Private Client Manager

LVMH luxury Christian Dior retail marketing Client Development VIC Treatment Private Client Manager

Japan, Tokyo

Marketing / PR / Advertising

Full-Time

5198 | LVMH Japan Group | Posted 2023-05-09

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LVMH Japan Group - Christian Dior - Private Client Manager

Summary

Christian Dior G.K. is looking for Private Client Manager.

Goal of private client relations manager is to increase number of top clients & turnover with top segment clients while building long lasting relationships.
Engage & grow the top clients actively work with boutiques, using opportunities such as international events (fashion shows, high jewellery event and others), uber luxury event, hospitality programs offered by global team, local events, virtual bridges and haute couture projects.

All employees have great love and respect for Christian Dior. We have very open and international office environment, and we interact each other regardless of positions or ages.

If you have strong passion for fashion and are looking for a with great teamwork and friendly working environment, Christian Dior G.K. will be a great match!

Various career paths are available both at Christian Dior or with different brands within the LVMH group.
e.g.
- Increased responsibilities in line with growth of the company
- The same position in other LVMH group companies

Key Qualifications

Fluent in both English and Japanese.

Extremely high communication skills especially skill to communicate with top clients.

Good project management skills to manage several events at a time.

Able to travel frequently.

Positive character with team spirit.

Able to deal with ambiguity and work under last minute changes and pressure.

Respect towards boutiques, customer-oriented mind.

Able to treat high-end clients with hospitality and elegance.

Interest in fashion, haute couture, craftsmanship.

Skill of Excel, Power Point, Word.

Responsibility

This position reports to Retail Marketing & Client Development Senior Manager

Increase number of top clients & turnover with top segment clients

Drive the strategy to ensure the potential relationship of each client and the overall portfolio is being realized while continuing to exceed client expectations and needs.

Educating and supporting boutiques to ensure they are fully aware of the importance of building strong relations especially with resident top clients.

Develop a sense of connection and loyalty towards to the maison among top client database not only existing top clients but also high-potential ones.

Know the top clients and able to share the qualitative & quantitative information to management and global team anytime.

Local Event Support

Actively work with store to invite top clients to local big events (dinner, exclusive events, pop up stores, Gaisho events etc.)

Knowing the top clients of each boutique and offer Dior experience.

International Events

Invite top clients to Paris or other countries for fashion shows & HJ launch event.

Selection of the clients with Retail, MD and Boutiques.

Planning and executing personalized trips and experience for each client to deliver the full Dior hospitality.

Number of International events per year. (minimum)
Women’s x 3, Men’s x 3, Haute Couture x2, High Jewellery x1

Haute Couture Project

Become an Haute Couture project leader in Japan.

Very actively work with global haute couture team to take order, coordinate fitting, supporting boutiques and clients to offering the dream experience of Haute couture.

Each haute couture project needs different approach and precise follow up from order taking to final delivery.

Virtual bridge - lead project, arrange and coordinate.

As a top client special service arrange Paris experience, such as Montaigne boutique appointment, restaurant booking and gallery booking. Not only Paris experience, but sometimes other countries where Dior has boutiques and events.

Recruiting

Implement collaboration with external partners such as a private banking and credit card holder, etc to recruit high-potential individuals.

Utilize Azabudai Hills boutique as a destination for top clients and high-potential individuals.

La Suite Dior (Hotel in Paris) ambassador in Japan

Become project leader of La Suite Dior in Japan, handling booking, develop the best Dior experience to the clients who will stay there with La Suite team.

Sales & Budget management

Report these activities with sales result & return of investment.

Controlling the A&P budget together with Retail Marketing Manager.

Other

Christian Dior
Founded in 1947 in Paris. Ever since the first show, Dior has kept attracting people with the new look which is elegant, structured, and infinitely feminine. Dior has been a vocal supporter of gender equality and female empowerment and as part of the support, we launched mentorship program: Women @Dior

Women @Dior
A year long project that pairs female Christian Dior employees with female students interested in their area of expertise. This is designed to enable cross cultural, cross generational and cross functional interactions. At the International Women’s Day (March 8th, 2017), 200 female students from all over the world gathered at the head office in Paris and enjoyed touring the maison’s atelier, along with the brand’s newly opened state-of-the-art archive facility: Dior Héritage.

Location Details

Country / Region: Japan
Prefecture (State): Tokyo
Location (Address): Tokyo

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LVMH Japan Group

LVMH is home to 75 distinguished Houses rooted in six different sectors. True to tradition, each of our brands builds on a specialty legacy while keeping an unwavering focus on the exquisite caliber of its products.

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