LVMH Group - IT Retail Manager
IT
Manager
Tokyo
retail
luxury
Japan, Tokyo
IT
Full-Time
5729
|
LVMH Japan Group
|
Posted
2023-10-25
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Summary
LVMH Group in Japan is looking for an IT Retail Manager in Tokyo to join one of our luxury Maison to deal with on day to day basis ongoing Hands-on support of computers, networks, servers, cloud environments, IP Phones, iPhones, iPads, hardware and software both remotely and on-site for the Office and Store users and have one reporting line.
This position will offer you the opportunity to work with the team on wider projects outside of the normal scope of support and Help Desk activity.
Key Qualifications
Requirements:
You are/have
Client oriented
Strong communication and facilitation skill
Energetic and detail-oriented
Education
Bachelor’s degree, certification or equivalent experience
Minimum 5 years of similar or related experience in the Retail Industry
Experience in
Combination of systems implementations and system operation support cross-functionally by a multilingual team with an understanding of business practices in the retail industry
Windows and MS Office Applications support
Technical experience/ knowledge
SAP, BeanStore/CEGID (POS), SQL server, Microsoft Access
Batch Job management
Office365 - strong knowledge of applications
Network - DNS / DHCP / TCP/IP
Basic knowledge of Windows Server
Basic computer troubleshooting
Windows 10
IP Phone
AirWatch (HUB), WorkspaceOne
Remote/on-site support to end-users
Printer configuration and set-up
Citrix basic administration
Hardware/software inventory management
PC, iPhone, iPad, PDT kitting
Providing internal IT support
Following experiences/knowledge are plus
Windows server, Active Directory
Business level English
Microsoft certifications
Strong technical aptitude and a desire to learn
Responsibility
The support activities include hands on day to day activities, as well as managing system modification to meet the business needs and new system development. Responsibilities include but not limited to,
Providing day to day support activities
Managing relationship with external IT & related service providers in Japan as well as counterparts of IT team in global HQ
Network:
Maintains and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership
Oversees the implementation of network security at the corporate level
Anticipates future network needs, identifies proactive solutions to satisfy needs
Telephony:
Oversees the planning and management of telephone system and manages company-wide upgrade efforts for Office & stores
Help Desk:
Supervise the help desk to upgrade service level and support operations during stores business hours
Asset Management:
Maintains the inventory of assets
Follow the purchase for stores and corporate IT equipment
IS Services:
Manage all IS service support operation (incident, problem, change management,…)
Be accountable for the stability and monitoring of the systems
Location Details
- Country / Region
- Japan
- Prefecture (State)
- Tokyo
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Job by
LVMH Japan Group
LVMH is home to 75 distinguished Houses rooted in six different sectors. True to tradition, each of our brands builds on a specialty legacy while keeping an unwavering focus on the exquisite caliber of its products.
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