The role of the Head of National Customer Experience Sales & Aftersales has to deliver against two main objectives within the NSCs.
a) Build with the leadership team a culture of customer centric culture, reflected in Stellantis’ policies, procedures, strategies and day to day actions. This will be applicable for dealer and customer facing interactions, as well as intra-departmental cooperation. The role holder will be the customer ambassador within the NSC, representing them in the decision making process of above items.
b) Work in close conjunction with the dealer body and field team in practical process improvements across the nation by applying Stellantis’ and industry best practices and initiatives. This includes regular dealer visits (alone/with the field team), as well as daily communication with dealers to drive customer centricity and experience for all the brands in ...