IT Helpdesk Engineer

IT helpdesk hardware Software
Hp location Azabu, Tokyo Hp suitcase IT Hp time Part-Time
732 | Tokyo American Club | Posted 2018-12-25
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Summary

Tokyo American Club cerebrates its 90th year in 2018. We are member-owned private Club located in Azabu, Tokyo.
We are currently seeking a part-time IT helpdesk Engineer who has depth understanding of standard office hardware, network, and software as well as logical approach towards solutions.
2 part-time positions are available due to re-structuring of the current IT team.

The successful candidate will be working 20+ hours / week as a first contact window to take IT-related inquiries through e-mail, phone, or walk-ins.

Key Qualifications

1, Able to install and setup a basic computer (desktop / laptop) configuration
2, A demonstrated willingness to learn about IT an how to identify & resolve computer and peripheral hardware issues in a timely and logical manner.
3, Shows a good self development skills that aid in understanding the IT environment, and using learnt knowledge to generate alternative / creative solutions to improve the application of IT.
4, shows respect and values customers, pro-actively anticipating /responding to their needs as they arise in a professional manner; identifies situations that require escalation and appropriately escalates.
5, Able to establish harmonious and collaborative working relationships with the IT team and end-users, respects colleagues and sets high personal standards of learning & performance with demonstrated self-checking of oneself to ensure knowledge retention, efficient support techniques and skill advancement.
6, Learns and demonstrates good understanding and comprehension of the expectations that were set with end-users and recognizes when issues / events may affect / delay delivery.
7, Proactively takes or escalates the appropriate actions to avoid delays through co-operative and necessary means with the IT supervisors' supervision and support
8, A high to native level of English, Japanese language skill is a plus

Responsibility

Main responsibilities are including the below but not limited to;
1, Act as the primary first level helpdesk by answering e-mail, telephone, and walk-in requests from end-users / members
2, Resolve basic helpdesk support requests and escalate those support requests that require additional technical knowledge, additional permission on access to the next level of IT support.
3, Answer questions and aid end-users with Wi-Fi and / or LAN connections issues / setups / office moves
4, Carry out basic support and training of Abacus 21 (Club Membership management system) software functions under supervision
5, install software / patches and configure as trained / directed such as Jedox (Business intelligence software) Office, and Abacus 21.
6, Assist with the physical movement (average 10kg) of IT equipment in between offices and floors when required under supervision
7, Carry out club specific software configuration of equipment such as desktops, laptops, printers scanners, POS under supervision
8, Assist with events and functions with IT requirements under supervision
9, Assist with inventory tracking and management of soft ware licenses, hardware, and other IT supplies as necessary.

Education

IT related certificates or university degree are a plus.

Other

This is a very hands-on role as IT helpdesk and we expect this person to be on-foot responding to the inquiries. However since IT team is well-established and the supervisors are well trained, the number of inquiries are about 10 for average.


Working Hours

3 days a week, 10:30-19:00 or similar. (20+ hours / week)
Shift includes weekends/public holidays due to the business demands.

Holidays

Annual vacation will be given in line with Japanese working laws


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Job by
Tokyo American Club

Tokyo American Club is the most well-known and highly reputed private club in Japan. We have a 90 year history and have received international recognition such as Distinguished Clubs and Platinum Clubs of the World. Our 10,000+ Members hail from over 60 countries around the world, and represent the top level of international business and society in Japan. See what Members have to say.

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