カスタマーセンターーWorkforce Management Specialist(バイリンガールポジション)

上場企業 OTA 旅行 コールセンター VirtualCareerEvent
Japan, Tokyo Customer service Full-Time ¥4,000,000 - ¥6,000,000 / Annual (Bonus & Benefits Excluded)
4526 | Trip.com Group Co., Ltd. | Posted 2022-09-28
Apply Send to a friend
Summary

About Us
Our company is a leading one-stop travel service provider consisting of 4 brands. Across its platforms, Our company enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Our company has become one of the largest travel companies in the world in terms of gross merchandise value.

Key Qualifications

【必須(MUST)】
- Fluent in both English and Japanese
- At least 2 years’ experience in call center relevant industry
- Good communication skills to build up effective collaboration

【歓迎(WANT)】
- Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
- Ability to work under pressure
- Proactive and self-motivated

Responsibility

仕事内容:

- Responsible for creating efficient schedules, processing and managing overtime and under time
- Support to achieve service level and efficiency targets from Work Force Management perspective
- Real-time monitoring of service level and providing suggestions to service team
- Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
- Implement improvement measures to ensure SLAs are well met

Education

大卒以上

Other

・正社員採用

・試用期間6ヵ月

【採用までの流れ】

・STEP 1 書類選考(書類選考のため、事前に電話・Zoom面談あり)

・STEP 2 面接1~2回

・STEP 3 内定(面接日から1週間ほどで結果をご通知)

雇用形態: 正社員

給与: 4,000,000円 - 6,000,000円 月給


Working Hours

基本は平日出勤。(9:30-18:30)

※業務により、土日出勤する可能性があります。

Holidays

年間休日125日

・週休2日制(曜日はシフト制/月平均10日以上のお休みがあります)

・慶弔休暇

・有給休暇

・有給病気休暇

・有給試験休暇(英語試験、旅行管理者試験など)

Location Details
Country
Japan
Region
Tokyo
Location (Address)
東京都港区芝4丁目13-3 PMO田町東6階

Apply Send to a friend
Job by
Trip.com Group Co., Ltd.

Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar with the mission"to pursue the perfect trip for a better world".
Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services. Trip.com Group technology enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers.

Share this job


2022 COPYRIGHT © HIREPLANNER.COM | ALL RIGHTS RESERVED