Customer Support Ambassador - Sports retail

Customer support e-commerce client service customer service Support retail Operations Jobs Career Japan Kansai
Hp location Japan Hp suitcase Customer service Hp time Full-Time
956 | Decathlon Japan, Co. Ltd. | Posted 2019-11-07
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Summary

Decathlon is one of the most famous designers and retailers of sporting goods, in store and online.

At Decathlon Japan (デカトロンジャパン), we are driven by our passion for sports.
Our purpose is to make sports accessible to the many, and share our passion with our team mates and customers.
Our five team principles : We share, we challenge, we are responsible, we are positive, we are fair.

Our historical presence in Kansai led us to the successful opening of our first store in Nishinomiya, and we are now looking for the people who will be part of our expansion journey in Japan.

Currently recruiting for various roles in store and in back office, we want to meet exceptional team mates and sports passionate above all.
Feel free to reach out and share your passion and career vision with us !

Key Qualifications

-Have strong communication skills both written and verbal
-Be enthusiastic about providing service, be empathetic, patient and sensitive
-Have good internet experience (EC, Blog and SNS user)
-Have moderate~good English skills; TOEIC 600+ (Language of computer will be English)
-Have intermediate or advanced skills of Microsoft Office
- Excel: Graph creation and calculation using formula.
- Word: Inserting pictures and graphs for business documents.
- Powerpoint: PPT file creation for presentation.
-Ideally have 3 years working experience

・3年以上の社会人経験(絶対条件ではありません。)
・口頭、書面の両方における高いコミュニケーション能力
・人の役に立つことが好き、相手の立場にたって物事を考えられる、根気強い方
・Internetを使ったサービスの利用経験あり(Amazon等ECやブログやSNS等を日常的に使っている方)
・コールセンター業務(インバウンド)経験があればベター
・EC企業での経験があればベター
・TOEIC 600以上(パソコンのOS、ソフトすべて英語表記です。外国人からの電話を担当者へ引き継いでいただける程度で大丈夫です。)
・Excelは、表計算やグラフ作成、Wordは表、図挿入を含む文書作成
・Powerpointは、簡単なプレゼン資料作成程度の知識をお持ちの方

Responsibility

Working as a Customer Support Ambassador, you will be given a very high degree of responsibility to ensure your customers needs are met with helpful services and support.

Responsibilities include, but are not limited to:

-Supporting customers over the phone and by email to ensure customer happiness (Done in both Japanese and sometimes English)
-Analyzing customer satisfaction, managing and creating systems for smoother CS operations
-Possibility of managing Customer Support teams
-Creating FAQ site for our online website users in Japanese and also, if possible, in English
-Creating Customer Support guide book for smoother operations
-Creating documents using excel calculation tables and graphs on Word

カスタマーサポートアンバサダーは弊社とお客様を繋ぐ最初の架け橋の一つを担って頂きます。お客様との信頼関係を築くという責任感が求められる仕事です。
スポーツをすることを楽しみ、スポーツの楽しみを自身に近しい方だけでなく、同僚やお客様とも分かち合える方・デカトロンジャパンとお客様を繋ぐために自ら行動し、リーダーシップを発揮出来る方を求めています。

仕事内容
カスタマサポートアンバサダーはスポーツリーダーや、その他関係部署(IT、広報など)と連携し、お客様に「問合せをして良かった」と思って頂けるようなお客様にとってベストなサービスを提供します。

カスタマーサポート業務
・電話対応(たまに英語アリ)
・メール対応(たまに英語アリ)
・FAQサイトの作成(日本語メイン・できれば英語のFAQも)
・CS対応のマネジメント業務
・数値分析
・マニュアル化
・Excel 表計算、Word 表を含む文書作成



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Job by
Decathlon Japan, Co. Ltd.

Decathlon is a French sporting goods retailer. With over 1500 stores in 49 countries, it is the largest sporting goods retailer in the world. We design, manufacture, and offer the best gear at the best prices for more than 80 sports. We aim to sustainably bring the power of sport to everyone, everywhere

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