FENDI Japn: E-Commerce Manager

Tokyo fashion luxury E Commerce merchandising md E-com
Hp location Tokyo Hp suitcase Digital, Web, E-commerce and CRM Hp time Full-Time
1258 | LVMH Japan Group | Posted 2019-08-07
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The mission is to build and maintain profitable ecommerce platform through site merchandising as digital flagship store of Fendi in Japan

Key Qualifications

• Working from 3 to 5 years in Luxury Retail E-Commerce
• Very good knowledge of Excel and E-Commerce IT tools
• Project management and Reporting tools’ knowledge
• Attitude to Teamwork
• Flexibility
• Proactivity
• Goal orientation
• Fluency in English and Japanese


• Own Fendi.com business including site maintenance and operation
• Develop ecommerce business study to maximize sales from product perspective, as well as operation perspective
• Influence MD team for the buy for ecommerce through hindsight analysis for product performance on ecommerce for each season
• Analyze ecommerce sale from product performance perspective and identify growth opportunity
• Act as project leader for any new HQ driven initiative to implement locally, as well as any local driven initiatives related to ecommerce business (such as site functionality,
• Maintain compelling merchandising catalog on Fendi.com (create catalogs and manage ranking/sequencing) by ensuring to align corporate strategy
• Coordinate with HQ digital product team and local team to ensure site upload schedule and product launch on Fendi.com
• Closely work with digital marketing partner to maximize marketing impact on Fendi.com (e.g. propose and create necessary landing page for marketing communication)
• Coordinate with MD team and logistic team to ensure ecom inventory being timely delivered and make it sellable online
• Constantly monitor ecommerce transaction and ensure all orders to be processed (e.g. daily check of payment gateway)
• Follow-up customer inquiry and liaise other internal team to response to customer care
• Monitor customer inquiry to Customer Care team and identify the site enhancement opportunity
• Explore ecommerce service /functionality improvement and propose to HQ


University Degree

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Job by
LVMH Japan Group
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