Partner Guest Experience Manager

Tokyo Operations Full-Time ¥8,000,000 - ¥10,000,000 / Unspecified

JOB SUMMARY:

We are looking for someone who has experience in setup and managing a call centre. Not someone who works as an agent in an in-house call center

OYO is looking to hire a Guest Experience Manager, who will act as a Primary custodian of Guest experience in entire OYO Journey starting from Check-in to In-stay experience and finally smooth Check-out.

● Team building.
● Excellent communication skills both in English and japanese.
● Has experience in managing large call centre pre and post implementation.
● Experience in hospitality in preferred.
● 7 to 10 of relevant experience of which 5 years of managerial experience.
● Location preferably in Tokyo.
● Requirement to travel overseas call centre.
● Knowledge of quality management processes to measure customer experience.

● Design a working structure of the partner guest call centre.
● Establish and monitor KPIs to improve overall partner and guest experience communication via the call centre.
● Manage all partner guest escalation coordination with internal OYO Teams.
● Manage communication of all process and product changes, and coordinate training.
● Designing initiatives and coordinating with internal and external teams to enhance partner and guest experience.
● Serves as OYO point of contact for functional related aspect with external call centre agency. Partner Guest Experience

Bachelor's or Equivalent

Job by

OYO Hotels Japan G.K.

Our goal is to change the way people stay away from home. We are India's largest hotel network spread across 230 cities with 8500+ hotels offering standardized and hassle-free stay experiences at an unmatched price.