Partner Service Representative (PSR) - Customer Service (AINEO NETWORKS)

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Japan, Tokyo Telecommunications Full-Time ¥3,000,000 - ¥7,000,000 / Annual (Bonus & Benefits Excluded)
3880 | AINEO Corporation | Posted 2022-03-23
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AINEO Corporation is a high technology firm. We develop, distribute or engineer technology and telecommunication solutions designed to help businesses grow in Japan.

If you love technology and live in Japan, nothing compares to the great environment at AINEO Networks. Besides the facilities, energetic and fun environment, the strength of AINEO is the exemplary team of professionals in AINEO’s business cloud-based telecom and communications service called CIRCLE Cloud Communications. CIRCLE is Japan’s fastest growing cloud communications service, that enables our partner clients to call, chat, video, and even fax with their team mates and customers.

We are always looking for bright team mates; if you would like to hear more about our opportunities and how we help companies grow in Japan, please contact us. We would love to have a chat!

Key Qualifications

Experience team AINEO Is Looking For:

  • Experience in Customer Service (CS) servicing or supporting clients

  • (retail, restaurants, hospitality experience is great)
  • Experience in telecommunications, conferencing, or other related industry is a plus

  • Two years or more in selling products, solutions, and delivering customer service.

  • Strong communications skills and consistent infectious positive attitude.

  • Self motivated, with ability to work independently as well as take up team leadership as necessary

  • Excellent interpersonal and communications skills; fluent Japanese (written and spoken). Must be nearly native as clients are both multinational and JP local.

  • Outgoing, bright, quick, and flexible personality.

  • Passionate follower and team player
  • Technical Skills:

  • Smooth in using Windows and/or Apple OSX computers for daily adventures

  • Familiarity with iOS for internal communications apps

  • Word, Excel, Powerpoint, office application experience

  • Hands-on experience with CRM such as Salesforce, MS Dynamics, SugarCRM or comparible sales
    management is a plus.
  • Responsibility

    At CIRCLE, we work with our partners every day to solve their biggest technology and business issues. We even help them unlock new business opportunities by being more effective communicators. The Partner Service team is responsible for selling communications solutions to both existing partner clients as well as green field partners that you discover with the team. CIRCLE’s extensive technology portfolio includes networking, cloud, machine-to-machine, security, professional services and mobility solutions.

    A Partner Service Representative is responsible to:

  • Maintain relationship with AINEO partner clients through daily support and servicing from offices based in Nihonbashi Tokyo and/or Osaka as well as work from home via the powerful CIRCLE Communications platform.

  • Create quotations for additions to existing partners and configurations.

  • Interface with tech team for issues; reports bugs and other development requests to systems and
    development manager.

  • Focus efforts on new business under 50 users.

  • Monitor CIRCLE sales partners and escalates large clients to BD team and large opportunities to BD
    team managers.

  • Resolve partner issues by investigating problems, developing of solutions with team mates, and
    brainstorming recommendations with management concerning doing our best to have
    happy clients.

  • Keep management informed by maintaining record of activity in CRM/ticketing system (this is automated for you).

  • Contribute to team effort by accomplishing related project results as needed.
  • Education

    University degree or equivalent level of education (preferably in information technology or sciences)


    This position is Tokyo-based doing partner service/sales and working with sales partners (distributors and resellers) in Tokyo, Osaka, Yokohama, Hiroshima, Nagoya, Sapporo, Fukuoka, Sendai.

    Compensation and Benefits

    Compensation packages will vary based on your skills and experience

    Location Details
    Location (Address)
    13-4 Nihonbashi Kodenmacho Chuo-ku, Tokyo

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    Job by
    AINEO Corporation

    AINEO is an international trading company, with divisions for managed IT service providers, technology infrastructure, and cloud hosting providers of business email and web systems. AINEO is based in Japan, but does work around the globe from our main offices in the high-tech hub of Tokyo.

    CIRCLE, (formerly “iPBX Hosting”) was built and is maintained by the technical service team within AINEO called TRIBE Support. The TRIBE Support team has been installing telecommunications equipment in offices, warehouses, datacenters, airline terminals, parks, and dealing rooms across Japan since AINEO began. These systems are the channels for billions of dollars in revenue for our partner clients.

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