Training Coordinator - Junior Project Manager - Fashion and Luxury

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At CXG (www.cxg.com), we help brands transform experiences for a lasting positive impact on people.
We are a global Customer Experience agency and offer strategic solutions that impact performance and elevate the customer experience of luxury and premium brands.
We provide support at every stage of the CX transformation by offering insights and driving change (research, training & coaching, Customer Experience measurement & analysis, CX strategies…)
We serve over 200 luxury and premium brands across a wide range of market segments: cosmetics, fashion, Luxury watches & high Jewelry, automotive, liquor and more. With offices in Asia, Europe, the Middle East, and the Americas, a diverse team represents 26 nationalities. We are a global company passionate about retail and superior customer experience that is internationally consistent and locally relevant. This position is under the Academy department, which is the leader in today’s luxury retail training, coaching and consulting. We help premium and luxury brands elevate the customer experience through a retail audit, consulting, content design, digital solution design and field implementation.

We are looking for a Customer Success Associate / project coordinator to handle our company's ongoing projects. The Academy is one of the capabilities of CXG, specialising in luxury retail to transform the customer experience by training and helping front-line teams to develop a customer-centric CX mindset and create people and culture change. You will work closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include submitting project deliverables, preparing status reports, establishing effective project communication plans and executing said plans properly.
To be a successful candidate, you will need to have a master's degree or a Project Management Professional (PMP) certification is a crucial advantage.

Career path

Key responsibilities
The following will vary and be influenced by the project, but in principle, it will apply to most projects:
Manage Relationship
Client
• Build a professional image and maintain good relationships with CXG customers
• Provide excellent service to maintain a positive reputation for the business
• Ability to sustain the business by finding new training solutions
• Collect client feedback and their experience on the project
Consultant/trainer
• Building extending relationships with associate consultants
• Provide support and care to associate consultants during the project (order mission, briefing, meeting coordination, invoicing)
• Communicate regularly with associate consultants for the latest practice and relationship maintenance
Manage vendors
• Sourcing vendors to meet client needs (platforms, gifts purchases, training set-up (hotels venue…)
• Compare and negotiate quotation with a service vendor
• Managing financial transactions under the service agreement
• Supervising task progress and work quality of service vendors
Manage projects
• Coordinate the project's scope and, if not already in place, the delivery strategy through the proposal.
• Create an effective organisation for the project, including all key roles and responsibilities
• Contribute to building a proposal listing context & objectives, milestones, timeline and suggested methodology
• Lead the team in all phases of the project, including associate consultants
• Organise internal preparation & kick-off meetings
• Regularly assess progress concerning planning and implementing appropriate control processes and monitoring project cost and budget performance.
• Liaise and negotiate with any internal or external party or partner as required to ensure the best OPM of the project
• Ensure all issues are being managed in the most timely manner
• Help prepare project “post-mortem” presentations for the client (in front of top executives) that will impact maintaining and developing the relationship.

Report & Collaboration with

Reports to: Country Campus Senior manager or Customer Success Manager

Collaboration with :
- Customer Success of other practices of the Group
- Consultants
- Clients
- Support functions
- Vendors

Requirements
• University Degree in Management or Master’s Degree preferred
• Local language and excellent English level
• Project management skills
• People skills for a multicultural environment
• Knowledge of the luxury industry
• Can work under pressure
• Human relationship skills
• Communication skills
• Negotiation skills
• Good command of Microsoft Office to conduct research finding analysis and build top-notch presentations.
• Presentation skills (Ability to present in front of top management)

Key competences

- Rigorous organisation and ability to multitask
- Attention to detail
- Time management
- Interpersonal skills
- Having a learner’s mindset and being curious about L&D solutions and practices
- Analytical aptitude and ability to see the “big picture.”
- Customer-service orientation
- Integrity / Reliability
- Ability to take initiative

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Country / Region

Japan

Prefecture (State)

Tokyo

Location (Address)

Ningiyocho \ Telework (hybrid)

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CXG offers strategic solutions that impact performance and elevate the customer experience of luxury and premium brands. They partner with their clients and support them at every stage of their CX transformation, providing insights and driving change.

Founded in China in 2006, they are today very proud to be a global business: from Shanghai to Paris, they have 12 offices, they operate across four continents in 70 countries and are home to over 160 professionals from around the world. CXG caters to over 200 of the world’s iconic premium and luxury brands such as Gucci, Dior and IWC.

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