Christian Dior - Client Treatment Manager

LVMH luxury Christian Dior retail marketing Client Development VIC Treatment
Japan, Tokyo Marketing / PR / Advertising Full-Time
13764 | LVMH Japan Group | Posted 2024-10-24
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Summary

Christian Dior G.K. is looking for Client Treatment Manager.

Goal of client treatment manager is to develop high end clients for the brand while implementing leading loyalty plans to grow the high-end business

All employees have great love and respect for Christian Dior. We have very open and international office environment, and we interact each other regardless of positions or ages.

If you have strong passion for fashion and are looking for a with great teamwork and friendly working environment, Christian Dior G.K. will be a great match!

Various career paths are available both at Christian Dior or with different brands within the LVMH group.
e.g.
- Increased responsibilities in line with growth of the company
- The same position in other LVMH group companies

Key Qualifications

  • Fluent in both English and Japanese
  • Able to treat high-end clients with hospitality and elegance
  • Respect towards boutiques and business partners, customer-oriented mind
  • Good project management skills to manage several events at a time
  • Positive character with team spirit
  • Entrepreneurial spirit with the ability to work cross-functionally and navigate quickly changing environments
  • Interest in fashion, food and beverage, hospitality
  • Skill of Excel, Power Point, Word
  • Responsibility

    This position reports to CRM & VIC Management Senior Manager

    High end client retention and acquisition

  • Build and maintain relationships with existing high-net-worth clients to grow top client segment and spend
  • Partner with store management and top client advisors to build strong local relations and partnerships focusing on developing top client segment and business
  • Organize and manage client dinners, providing exclusive and personalized experiences for high-end clients
  • Collaborate with store teams to create targeted strategies that resonate with top clients
  • Enhance a top client lunch and dinner program to improve an engagement at each store level

    In-store event management at the Azabudai store

  • Plan and execute Azabudai in-store events, ensuring they align with the brand's image and contribute to the overall client experience
  • Develop personalized one-to-one client plans for Top VICs and high-potential individuals
  • Collaborate with other teams to promote and create awareness around events
  • Recruit high end clients for the brand, building strategic partnerships and network with 3rd party

    Virtual bridge - lead project, arrange and coordinate.

  • Arrange Paris experience, such as Montaigne boutique appointment, restaurant booking and gallery booking together with a private client manager. Not only Paris experience, but sometimes other countries where Dior has boutiques and events

    Sales & Budget management

  • Report these activities with sales result & return of investment
  • Controlling the A&P budget
  • Other

    Christian Dior
    Founded in 1947 in Paris. Ever since the first show, Dior has kept attracting people with the new look which is elegant, structured, and infinitely feminine. Dior has been a vocal supporter of gender equality and female empowerment and as part of the support, we launched mentorship program: Women @Dior

    Women @Dior
    A year long project that pairs female Christian Dior employees with female students interested in their area of expertise. This is designed to enable cross cultural, cross generational and cross functional interactions. At the International Women’s Day (March 8th, 2017), 200 female students from all over the world gathered at the head office in Paris and enjoyed touring the maison’s atelier, along with the brand’s newly opened state-of-the-art archive facility: Dior Héritage.


    Location Details
    Country / Region
    Japan
    Prefecture (State)
    Tokyo
    Location (Address)
    Tokyo

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    Job by
    LVMH Japan Group

    LVMH is home to 75 distinguished Houses rooted in six different sectors. True to tradition, each of our brands builds on a specialty legacy while keeping an unwavering focus on the exquisite caliber of its products.

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