LOEWE Client Data Analyst

Apply Send to a friend

---

About LOEWE
Created in Spain in 1846, LOEWE approaches 175 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

The position
It’s an exciting time to join LOEWE as we are experiencing a period of rapid growth. You will be responsible for enhancing & evolving the whole client event programs that LOEWE offers for its clients.
The job mission is to understand, structure and analyze client data using specialized analytics tools, so to be able to profile Loewe client and predict their behavior and potential to detect and maximize business opportunities.

Basic Qualifications
• 2 years+ experience on Data Analyst
• Strong statistical and mathematical knowledge
• Understanding of Machine learning algorithms and their configurations is a plus
• Knowledge of Salesforce Marketing/Service Cloud is a plus
• Mastery of visualization tools especially PowerBI
• High attention to detail and ability to manage multiple, competing priorities simultaneously
• Excellent verbal, written and interpersonal communication skills both in Japanese and English

Preferred Qualifications
• Problem Solving: Define and analyse, solve the problem with effective/creative solutions timely and proactively. Able to see/identify hidden problems/issues.
• Organizational Agility: Get things done across boundaries by building constrictive and effective relationship.
• Dealing with ambiguity: Able to cope with the change effectively and decide and proceed without having the total picture
• Conflict Management: Steps up to conflicts, seeing them as opportunities. Drive for a solution.
• Manage good balance between anticipating future consequences/trends and day-to-day details
• Interpersonal and Communication skills: Get messages across that have the desired effect in both Japanese and English

Roles & Responsibilities

Analysis & Reporting

 Provide deep insights through analyzing Client data from all angles for successful CRM activities and related plannings.

CRM KPIs, Client Reporting:

- Measure regularly, analyze deviations from targets, and identify and recommend areas for improvement.
- Provide recommendations for setting appropriate KPIs (on both regional and store level) based on the results and business goals.
- Provides guidance to Executives and functional managers on KPIs, metrics, client reporting.

CRM Campaigns and Client Events:

- Work with the Clienteling & CRM Campaign Manager to plan target segmentations for CRM campaigns, control appropriate target volumes and track results to identify success factors and areas for improvement.

- Track performance of clients invited to Client Events and provide insights to the team to help improve event profitability and goals.

- Work with HQ CRM and Data teams to understand Japan customer specific trends and propose and launch lifecycle campaigns that meet Japan's challenges and opportunities.

Governing Client Data Exploitation

 Feature Enhancement & Optimization on CRM Tools and Client Data

- Pursue accuracy of data provided via CRM tools (MyLOEWE, Salesforce, Power BI) and work with HQ (CRM and IT/Data team) to make necessary fixings and enhancements.

- Initiate Data Cleansing and Maintenance (including client data merge and CA reassignment) & Report Debugging

- Power BI optimizations; Contribute to reducing the burden of customer data analysis in other departments by creating and sharing necessary reports

 LINE CRM System Project Management

Work with Clienteling & CRM Campaign manager, develop roadmap & plan
for LINE as CRM messaging tools for client-led moments such as Birthday &
Onboarding.

College degree or equivalent

試用期間6か月

---

所定労働時間　7時間　フレックスタイム制あり、　在宅勤務週2日可能

月間30時間の時間外手当込み、LVMHグループ退職年金制度あり、社会保険完備、Reloクラブ加入

土日祝日休み、年末年始休業、年次有給休暇入社後6か月で付与

Country / Region

Japan

Prefecture (State)

Tokyo

Location (Address)

港区北青山3－5－29　ONE表参道

---

Apply Send to a friend

LVMH is home to 75 distinguished Houses rooted in six different sectors. True to tradition, each of our brands builds on a specialty legacy while keeping an unwavering focus on the exquisite caliber of its products.

---