Retail Training Manager

Japan, Tokyo Education / Training / Coaching Full-Time

JOB DESCRIPTION
Position：Retail Training Manager
Reporting line: Senior Training Manager

About LOEWE:
Created in Spain in 1846, LOEWE approaches 175 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

Key competencies:
• Highly motivated, initiative, mature and priorities to work
• Strong interpersonal, communication skills
• Ability to solve problems alongside a strong personal drive
• Proven ability to build strong collaborative relationships up/down/peers
• Detail oriented with strong project management/organization skills (requires working on multiple projects simultaneously)
• Minimum 5 years relevant experience
• Strong understanding of branding and the customer experience
• Experience and passion for fashion
• Fluent in Japanese and English

Role & Mission:
• Design, plan and manage the annual training, taking the assigned budget into account and the strategy defined by the company, in order to cover the training needs detected and provide store team with the skills necessary to achieve the goals established by the organization.

Retail training:

• Understand the store operations of each store, create and teach actions and skills to improve the sales and the customer satisfaction.
• Visit the store actively and listen to the voice of the store team. Plan and act what can be improved by dealing with all the tools the store used, and practice actions for improvement
• Negotiate with other departments in Japan and HQ to create tools and systems that support the stores without being bound by exiting values
• Support Retail Excellence & Operations Director and team with a multi-faced approach without limiting one’s own duties, willingly research and take actions to create “LOEWE standard”.
• Create and implement of customer service, customer experience, retail excellence skills and product training from the store perspective
• Execute locally the global training tools and programs
• Act as the lead trainer for LOEWE Japan, nurturing and coaching a strong field trainer talent pool in the field that in turn both supports and sales goals and elevates brand identity as it is executed at stores
• Participate to the administrative (training expense, contract with venders etc) and reporting (Japanese and English)
• Collaborate with the Retail Manager to implement and maintain expected retail standards, ensuring alignment with company vision and goals.
• Deliver engaging training sessions and provide methodological support to other internal trainers.
• Provide direct coaching and support to retail staff to enhance customer service and operational efficiency.
• Coaches management staff with regards to KPI management, sales target achievement, relationship building, CRM and customer experience

High school graduate

Country / Region

Japan

Prefecture (State)

Tokyo

Location (Address)

東京都港区北青山表参道3-5-29 ONE表参道

Job by

LVMH Japan Group

LVMH is home to 75 distinguished Houses rooted in six different sectors. True to tradition, each of our brands builds on a specialty legacy while keeping an unwavering focus on the exquisite caliber of its products.