Food-e K.K. is a fast-growing delivery app founded and headquartered in Tokyo serving a fast-growing curated selection of high-end gourmet restaurants, some of them Michelin-starred, many having never found the right delivery partner before FOOD-E. Well-known institutions such as NOBU, the Tokyo American Club, the Grand Hyatt Tokyo or Chez Olivier as well as smaller establishments such as Akasaka Toda or Sushi Yuu are some of our exclusive partners.
To support our further growth and geographical expansion plans, Food-e is seeking an Account Manager.
As an Account Manager, you will be the voice of our customers and restaurants inside the Food-e core team and thus directly impact strategy, marketing, and software development of both our consumer and restaurant facing apps.
Your primary responsibility will be to take over the important restaurant onboarding process, taking a restaurant from having just signed-up with FOOD-E to being fully operational on the platform. This will include helping restaurants set up their account, organizing training sessions and coordinating the creation and delivery of marketing and point-of-sale material.
You will be the key point of contact for our restaurants and be actively managing the relationship through email, phone and visits.
You will also be involved with the end-user facing side of our activity, supporting the customer service center and the FOOD-E team to resolve exceptional cases that require a more personal and considerate response.
You should be a native Japanese speaker with a positive and problem-solving attitude and conversational English skills will join a growing, internationally diverse group of employees and work in a challenging, fun environment with a great work-life balance.
• 3-10 years of business experience in customer service, account management or equivalent
• Strong written and verbal skills in Japanese and English
• Familiarity with Microsoft Office suite
• Lead onboarding process for new restaurants
• Manage restaurant accounts
• Provide customer and restaurant feedback to the team
• Handle customer relations falling outside of the scope of the customer service center
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