Manager, Customer Success

Tokyo sales Client Facing saas Tech cloud enterprise Customer support B2B VirtualCareerEvent Customer Success
日本, 東京都 営業 B2B (法人…) 正社員
2659 | Datadog | 投稿 2021/05/13
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The Team:

Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success

The Opportunity:

Datadog is scaling our Customer Success team as our product gains more traction in the market. We’re looking for a Manager of Customer Success to hire, coach, and manage a team of Customer Success Managers (CSMs). Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. Over the last six years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust Datadog. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work.

You Will:

Manage, lead, mentor and train a team of Customer Success Associates
Coach team to proactively work with customers to find expansion opportunities and increase loyalty and retention
Identify and qualify growth opportunities for added value within smaller customers, assigned accounts and ensure high retention and renewal rates
Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
Act as an internal advocate for our customers putting their best interests first

You Are:

Experienced in 3+ years in a Customer Success or Account Management role in the SaaS space
Confident in managing a high performing team of Customer Success Managers
Customer-centric and have a customer-first mindset and approach to all interactions both internal and external
Able to complete and influence full cycle sales process
Strong at multi-task management skills across a varied set of responsibilities, in a fast-paced environment
Preferably knowledgeable about the B2B tech space or with subscription based software

Why You Should Apply:

Continuous career development and pathing opportunities
Sales training in MEDDIC and Command of the Message
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
New hire stock equity (RSUs) and employee stock purchase plan
Generous and competitive benefits
Friendly and inclusive workplace culture


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