Team Lead, Technical Account Management

Tokyo Engineering Client Facing enablement B2B cloud saas VirtualCareerEvent
日本, 東京都 エンジニア 正社員
2657 | Datadog | 投稿 2021/05/13
応募 友人に送信

The team:
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Technical Enablement Managers & Technical Account Managers (TEM-TAM’s) are focused on existing customers and ensuring that they are deriving value from Datadog. We share our technical and product expertise by working directly with some of our largest customers, providing enablement sessions, showing them best practices and coaching them for how to use Datadog around their specific use cases.

The opportunity:
Would you like the opportunity to work at a company that is revolutionizing the IT monitoring space? Datadog is seeking a highly motivated, results oriented leader to join our high-growth organization and world class Solutions team.
Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team of individual contributors and be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

You will:
Report to the global Director of Technical Enablement Management, Technical Account Management (TEM-TAM)
Manage, develop, and mentor a fast-paced team of TEMs & TAMs with a Player / Coach approach
Assist recruiting efforts to find and hire top talent within your region. Coach new hires during onboarding to ensure proper ramping of skills and capabilities.
Oversee successful onboarding, development and education of new and existing TEMs and TAMs
Streamline communication directly with TAM-assigned Datadog customers from a leadership perspective
Plan and/or hold technical training sessions to provide technical guidance for some of our largest customers
Work closely with the greater Technical Solutions leadership and other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters and to implement process improvements
Conduct regular 1:1’s with team members to provide constructive feedback and skills development
Not be afraid to get your hands dirty and jump right in with your team

You Are:
Previous people management experience
Self-motivated, detail-oriented and a desire to keep learning more
High EQ and soft skills
Exceptional written and oral communication skills
Critical thinker who defaults to a client-centric consultative approach
Experience in successful implementation of process and procedure in a scaling company
Ability to think creatively about a wide variety of challenges. You're going to find new things every day
Comfortable in high pressure situations
Knowledge of current infrastructure and monitoring solutions and technologies
Minimum of 5 years in a Presales, Post Sales, Consultancy or adjacent customer facing role with a successful track record

Bonus points:
Formal education and/or training in management skills or strategies
Previous experience working in a startup and/or fast-paced organization
CS, Engineering degree or equivalent experience.

Why You Should Apply:
Generous and competitive global and US benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture


応募 友人に送信