CELINE -　Clinent Service Center Client Advisor

日本, 東京都 営業 B2C (小売…) 正社員

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

As Client Service Center advisor, and part of the Clienteling team, you will participate in CELINE clients’ experience team.

You will have the opportunity to upgrade your skills and promote to Client service center manager, Training coordinator, Quality coordinator.

As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Maison standards. You will be responsible for answering all incoming contacts from clients via multiple platforms (phone, email & written media). Also, ensuring that you develop a loyal client based and maximize each sales opportunity while working toward goals set forth by the Maison.

Experience:
- Position requires minimum of 2-4 experience of customer service
- Retail industry experience preferred
- Experience in luxury/fashion business a plus
- 2-3 years of team development experience

Competencies:
- Client-centric and truly motivated to provide a great client experience
- Solution oriented and proactive
- Strong communication skills
- Polished and professional demeanor that translates over the phone easily
- A team player with genuine desire to connect with people
- Due to hours of operations of our omni-presence, must have flexible working days and hours, including weekends
- Experienced and comfortable with all basic computer skills and applications (microsoft office suite tools, pos platforms, etc.)
- Experience with fraud review is a plus

Languages: Business level Japanese and Intermediate level of English(mandatory)

BUSINESS DEVELOPEMENT
Assist customers with their online orders.
Drive client development activities to cultivate new and existing clients.
Responsible for achieving turnover objectives

CLIENT EXPERIENCE
You are the referent in charge of a specific market
Respect the golden rules, the company's commercial policy when managing customer cases to guarantee an exceptional omnichannel experience
Ensure customers are provided with an accurate, professional and timely responses maintaining the brand tone of voice throughout all comms.
Response for calls and emails from clients ( Regarding online shopping order, change request, Repair request etc.)
Process and resolve customer complaints (digital and retail, after-sales service complaints, return processing, etc.) With the aim of customer satisfaction and conversion.
Advise and propose a personalized service based on your expertise on the collections and categories of products of the maison.
Support on other markets depending on traffic.

Education:
- University or “equivalent experience”

*Potential starting date : August 2024
*Working hours: 10:00-20:00 (Including Saturdays, Sundays and holidays, 7 hours of actual work), Shift work
*Age: 30s - 40s
*Intermidiate English level is mandatory.
*English proficiency preferred over call center experience.

国 / 地域

日本

都道府県

東京都

掲載企業

LVMH Japan Group

LVMHグループは、75の卓越したメゾンで構成されています。いずれのメゾンも、磨き抜かれたサヴォアフェールと伝統を守りながら、現代にふさわしい製品を生み出しています。