Senior Desktop Support Engineer (Japanese & English)

応募 友人に送信

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Be a part of a small team of IT support engineers, providing a combination of day-to-day technical support tasks, systems administration, and projects planning/execution for end-user technologies and systems/applications infrastructure.

Provide a Premium level of IT Service to traders, financial analysts, portfolio managers and executives.

Manage critical IT change and continuous improvement projects!

The position offers excellent long-term prospects for career development in a mid-sized, quickly expanding, International Securities and Investment Management company in Tokyo .

● 3+ years’ relevant IT support experience, preferably with experience supporting Traders, Trading systems and executives (VIP users) in the Financial Services industry
● Professional level communication skills using both Japanese and English
● Hands on experience with Microsoft Windows computers/laptops, remote access, Active Directory, VDI, MS Exchange / Outlook, M365 / O365, Teams, InTune and voice / video support
● 'Go-getter' personality with a curious disposition, which translates to being proactive and driven for continuous development
● A team player, strong written and verbal communication skills

● General day-to-day system administration and technical support tasks
● Comprehensive Desktop Support; covering front-line primary technical support through to full resolution and user satisfaction follow-ups for end-users
● Investigation and testing of new and non-standard systems and applications to ensure security and network integrity prior to installation onto the corporate network; taking ownership of the review and approval procedures.
● Plan and manage small projects from initiation, design through to completion, including documentation and vendor management.
● Troubleshooting hardware and Software issues.
● Support of market trading applications such as Bloomberg, Quick Active manager
● Active Directory and Office 365 administration, issuing accounts and setting up PCs and smartphones.
● Applications installation and configuration (including financial and market trading software).
● Technology set-ups to enable tele-commuting for users, setting up email on mobile devices, support for in-house IP phones, etc.
● Providing user training on Corporate IT policies and technology operation, including all software used by the company.
● Creation and improvement of user manuals and in-house technology documentation.
● Keeping abreast of new technology products/solutions that can better enable the business, as they come to market.

Qualified applicants must be residents of Japan, able and willing to work full-time in an on-site corporate office setting in central Tokyo.

Applicants who are not presently located in Japan may not be contacted.

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Monday to Friday, 8-hours per day on a rotating shift schedule, e.g. 7:30am-4:30pm and/or 9am-6pm

●　Highly Competitive salary dependent on skills and experience.
●　Social Insurance - All EIRE employees participate in EIRE's standard local benefit program including the Japanese social insurance provisions which include Health insurance, Welfare Pension Plan, Employment Insurance and Worker's Compensation Insurance effective from the employee's starting date.
●　Commuting/Transportation Allowance
●　Relaxation Facilities
●　Education Training - Incentive bonuses are paid for continuing to develop technical skills through achieving industry certifications.

Weekends, Japanese National Holidays, Annual Leave and Medical Leave Benefits

国 / 地域

日本

都道府県

東京都

勤務地（住所）

Chiyoda-ku

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応募 友人に送信

エイラシステムは、ITコンサルティング業務で協力関係にあったマチュー・コノリーとポール・ティモンズにより設立されました。

共にアイルランドの首都ダブリン出身である二人は、それぞれ大学卒業後、日本の大手技術関連企業に就職し、急速に成長を遂げるIT分野に強い関心を抱きました。そして、国際化が加速する日本の市場に対し、より良いITソリューションを提供する会社を創設するビジョンを思い描いていました。

ともに金融サービス業界に特化した一流ITプロジェクトマネージメントコンサルタントへの道を駆け上がった両者は、1996年1月に満を持してエイラシステム株式会社を設立しました。
ビジネスが軌道に乗ると、ますます多様化する大規模なプロジェクトを次々と受託し、さまざまな多国籍企業に対し、より広範なITサポート、プロジェクトマネージメント、コンサルティングサービスを展開できるように事業を拡大していきました。

事業はグローバルな成長を遂げ、現在では東京、香港、シンガポール、上海という4カ国に拠点を構え、確かな知識を持つ200人以上の専門家を有しています。常に顧客のニーズを満たすべく、ビジネスを成長させる努力を続けること、従業員のキャリア開発の機会を提供し続けることは、今日も変わらず私たちの共通の目標となっています。

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