Membership Member Liaison

Tokyo American club luxury Minato-ku membership Club secretary liaison english bilingual

Japan, Tokyo

Full-Time

¥280,000 - ¥300,000 / Monthly

6105 | Tokyo American Club | Posted 2024-03-06

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Tokyo American Club - Membership Member Liaison

Summary

This position is responsible for full cycle of Member’s new entry, change of types of the memberships, and resignations. Membership Office is the team that makes first and last impression of Tokyo American Club as whole, therefore high sense of hospitality and accuracy and attention to details for are required

Key Qualifications

Required:
• Experience　Minimum 3 years of customer service experience, preferably in luxury hospitality industry.
• Skill Basic computer knowledge in MS Excel, Word and Outlook
Strong interpersonal skill (in person, virtual or over e-mails)
• English Above Business level
• Japanese Business level

• 経験　　　　3年以上の社会人経験
• スキル　　　基本的なPCスキル（MS エクセル、ワード、アウトルック）
　　　　　　　　高いコミュニケーション能力（対面、リモート、メール）　　
• 英語　　　　ビジネスレベル以上
• 日本語　　ビジネスレベル以上

Responsibility

• Greeting and making cards for members at the counter
• Respond promptly to incoming calls and emails, address inquiries and provide accurate information to members.
• Explain membership application procedures and benefits to prospective members.
• Guide members through the application process for Temporary Visiting Family, Adult Family, Domestic Helper, and Bona Fide membership, resignations, and membership conversions.
• Provide support in organizing monthly interview receptions and new member orientations.
• Input all received applications in the membership database system, update member information accurately and in a timely manner.
• Provide administrative support including office inventory management, document scanning and filing, web account maintenance.
• Any ad-hoc duties to support supervisor or manager

• カウンターでの会員への挨拶やメンバーシップカード作成
• 電話やメールでの問い合わせに迅速に対応し、会員に正確な情報を提供
• 入会希望者に入会申込手続きと特典を説明
• 既存会員の各申請手続き（ex. テンポラリービジティングファミリー、アダルトファミリー、国内アシスタント、正規会員, 退会, 会員登録変更）
• 毎月の面接レセプションと新会員オリエンテーションの開催をサポート業務
• 会員データベースシステムにすべての入会申込書を入力し、会員情報を正確かつタイムリーに更新する
• オフィスの在庫管理、書類のスキャンとファイリング、ウェブアカウントのメンテナンスなど、事務的なサポート
• 上司やマネージャーをサポートするための臨時業務

Other

Applicants hold valid working eligibility in Japan at the time of lodging the applications.

申請時に日本での就労資格を有していること。

Working Hours

5 days/week on shift schedule
9:00- 17:30 OR 9:30-18:00 (7.5 hrs / day)
Some late shift will apply due to new member Interview Reception and Orientation

週5日／シフト制
9：00～17：30または9:30～18:00 (7.5 hrs /day)
新規会員の面接オリエンテーションの為若干の
遅番があります。

Compensation and Benefits

Health insurance, Pension, Employment insurance, Industrial accident insurance
Retirement Allowance
Group Life Insurance
Staff Canteen at a subsidized price
Commuting allowance (with tax-free upper limit)
Annual Health Check
Annual Employee Recognition Party

社会保険完備
退職金制度
団体生命保険
社員用カフェテリア（金額補助あり）
通勤手当支給（非課税上限あり）
定期健康診断
社員慰労会（年1回）

Holidays

Annual vacation will be given in line with Japanese Law
3 days of summer vacation

日本の法規に従った有給休暇
夏季休暇3日

Location Details

Country / Region: Japan
Prefecture (State): Tokyo
Location (Address): 東京都港区麻布台2-1-2

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Tokyo American Club

Tokyo American Club is the most well-known and highly reputed private club in Japan. We have a 90 year history and have received international recognition such as Distinguished Clubs and Platinum Clubs of the World. Our 10,000+ Members hail from over 60 countries around the world, and represent the top level of international business and society in Japan. See what Members have to say.

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