Aftersales Area Manager
Japan, Tokyo
Manufacturing
Full-Time
Job Scope
- Consultant for improving dealer service business & process, service structure & service profit based on Stellantis Japan (SJ) service strategy
- Enhancement of AM’s activities. (Strategy, Target setting, Progress, Result, and countermeasure)
- New parts distributors and wholesaler business operations
Required Qualifications
(1) Skills & experience:
- Result-oriented and self-started with excellent communication skills
- Strong negotiation and listening skills
- More than 5-year sales /consultation work experience
- Possess know-how to promote sales & to improve aftersales customer retention
- Intermediate level of computer proficiency (Word, Excel, PowerPoint)
- English proficiency (TOEIC 500+)
- Driver’s license
(2) Competencies:
- Eager to achieve the target & willing to lead changes with patience for difficult tasks
- Team Player
(3) Preferable:
- Experience in automotive importer aftersales business more than 5 years
- Knowledge of e-commerce /online business of Aftersales products & services a great plus
- Knowledge of service workshop / spare parts operation in automotive industry
- Knowledge of aftersales KPI, preferably of automotive industry
- Knowledge of Core-process of service operation at the dealer
Detailed Description
(1) P&A, Service programs sales & promotion activities (40%)
- Sales improvement and profit recover in charge of dealer at service department
- Plan and enhance Parts and Accessory sales to achieve the target
- Promote genuine parts & accessories
- Support for after sales marketing activities
(2) Customer satisfaction and service retention improvement activities (10%)
- Improve customer satisfaction
- Make a concrete CS improvement plan dealer by dealer and follow up (PDCA Management)
- Coordinate for customers complain between SJ and dealers
(3) Consultation activities related to aftersales /service business and process of dealership (10%)
- Propose for calculation and improvement of various service reports (CS, Dealer, Parts, Warranty, Standard etc.)
- Consult for improvement of service and process
- Implement Aftersales Business Strategy Concept
- Collect / Analyze Aftersales KPI and advise service managers to improve their businesses (KPI: Workshop efficiency, productivity, utilization, labor sales, service retention, accessory sales/new car registration, repair parts sales/throughput, availability)
- Implement / evaluate dealer standards (facility, equipment, organization, and process)
- Consult new workshop layout and support for newly open dealers
- Analyze service capacity planning of each dealer
(4) Wholesaler/ Distributor business launch – new expansion areas (10%)
- Monitor progress of existing parts distributors and propose sales expansion methods
- Propose new incentive schemes and pricing for conquest sales
- New distributors setup support along with Network Development and ICT teams
- Research and investigate potential partners for proactive new business development
Education: Bachelor’s Degree or equivalent
所定労働時間9:00-17:30、フレックスタイム制度あり、在宅勤務制度あり
年俸制、業績賞与、退職金制度（DC＆DB）
土日祝、年末年始、夏季休業（8月に1週間）、入社時に有給休暇付与あり（入社月によって日数が異なります）、有給傷病休暇（年間10日）
- Country / Region
- Japan
- Prefecture (State)
- Tokyo
- Location (Address)
- 東京都港区芝5-36-7
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Stellantis is one of the world's leading automakers and a mobility provider: powered by our diversity, we lead the way the world moves. Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.
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