Digital Media Sales | Client Success | Account Manager

日本, 東京都 営業 B2B (法人…) 正社員 3,000,000円 - 5,000,000円 / 年収

Mediakeys is an international and independent group that creates, plans and buys communication & media solutions for leading brands around the world.

We are looking for an Account Manager specialized in Client Success to join our growing team. Working hand in hand with the Media Trading team, our Client Success team plays a key role in the operation of our business by focusing on building the growth and engagement of our client base.

If you have a strong business acumen, the ability to thrive in a dynamic team-focused environment and a passion for helping clients achieve results, please contact us.

For this position, we value:
- Japanese native level and English business level.
- Keen understanding & interest in the digital advertising ecosystem and the programmatic marketplace in particular,
- Bachelor’s Degree in any discipline with strong academic results
- 2 to 7 years of work experience in client servicing / client facing roles, ideally in account management, sales or business development roles
- Familiar with critical account management responsibilities such as retention of clients, up-selling and cross-selling across your client pool
- Proven track record in fulfilling and exceeding sales targets
- Experienced in dealing with complex or escalated customer situations, and able to navigate large organizations and gain executive level buy-in
- Excellent interpersonal skills & ability to think outside the box as needed with an instinct for creativeness

In this role, as the Client Success / Account Manager will be in charge of managing and growing a designated portfolio of clients, and responsible for:
- Consulting & providing strategic recommendations to meet the needs of your clients,
- Achieve monthly retention & renewal targets of existing clients, and grow overall portfolio size by up-selling and cross-selling across Mediakeys suite of products & services,
- Build positive, long-lasting relationships with our client base by upholding high standards of customer service
- Proactively identify issues that may impact a renewal, and engage all available resources to resolve any issues related to our SaaS platforms,
- Actively track client's usage of our solutions, ensuring activity and engagement levels are kept high,
- Build and grow relationships within the client's organization at all levels including Senior Executives, decision makers, and users of our products.

SOFT SKILLS WE ARE LOOKING FOR:
- Energetic, curious and solution focused
- Solid organization and prioritization skills
- Excellent presentation and communication skills
- Strong team spirit and integrity
- Ability to work independently, detailed oriented and result oriented
- Bring value and make a difference in everything that you do
- Represent Mediakeys in a professional and responsible manner at all times when communicating with others both inside and outside the company

If you want to know more about this job and about Mediakeys, let's get in touch!

国 / 地域

日本

都道府県

東京都

勤務地（住所）

Minato-ku, Tokyo, Japan