Technical Support and Account Manager - Arago Advertising Technology (Ad Tech)

日本, 東京都 IT 正社員 3,000,000円 - 7,000,000円 / 年収

Mediakeys Japan (メディアキーズ), is an international and independent group that pioneers in advertising, communication and media solutions for global brands. Our mission is to revolutionize businesses by empowering them with our advanced AI capabilities and and our Arago Platform (Ad Tech). We have been growing our team in Japan and are now seeking a dedicated Account Manager and Technical Support Executive to become the primary client interface. In this critical role, we will need your expertise to provide exceptional support to our clients and ensure they can generate successful advertising campaigns and maximize the benefits our Arago platform offers them.

You are fluent in both Japanese and English ?  Creative, flexible, rigorous and reactive ? Interested in digital media and Ad tech ? If you're tech-savvy, adept at client relationships, and enjoy solving problems or challenges, we encourage you to get in touch with us. We would love to have a chat with you and share more details about the opportunity. We look forward to having the opportunity to revolutionize the advertising world together with Arago!

- Japanese Native Communication Level or Equivalent (N1 or N2 minimum) (Mandatory)
- Bachelor's degree in a relevant field (Computer Science, Information Technology, Business, or equivalent).
- Proven experience in technical support, account management, or a related role.
- Familiarity with artificial intelligence (AI) and machine learning technologies is a plus.
- Strong communication and interpersonal skills.
- Excellent problem-solving and troubleshooting abilities.
- Ability to work independently and collaboratively within a team.
- Exceptional organizational skills and attention to detail.

CLIENT RELATIONSHIP MANAGEMENT :
- Build and maintain strong, long-lasting client relationships.
- Understand clients' needs and objectives and align Arago platform services to meet them.
- Regularly communicate with clients to provide updates, address concerns, and offer solutions.

TECHNICAL SUPPORT:
- Provide technical support for clients using the Arago platform.
- Troubleshoot and resolve technical issues promptly, ensuring minimal disruption to client operations.
- Collaborate with the technical team to escalate and resolve complex technical challenges.

TRAINING AND ONBOARDING:
- Conduct onboarding sessions and training for new clients to ensure they can effectively utilize the Arago platform.
- Create training materials and resources to enhance client knowledge and self-sufficiency.

ACCOUNT PLANNING:
- Develop account plans to identify opportunities for upselling, cross-selling, and expanding the use of the Arago platform within existing clients.

FEEDBACK COLLECTION:
- Gather client feedback and relay it to the product development team to drive continuous improvement of the Arago platform.

DOCUMENTATION:
- Maintain accurate records of client interactions, issues, and resolutions.
- Generate reports and documentation to track client usage and performance.

- Friendly and collaborative work environment.
- Competitive salary and performance-based bonuses.
- Comprehensive healthcare and dental plans.
- Retirement savings plan (401k or equivalent).
- Professional development opportunities.

国 / 地域

日本

都道府県

東京都

勤務地（住所）

3-22-3 Nishiazabu, Minato-ku Tokyo 106-0031