Client Service Center Advisor

Japan, Tokyo Sales B2C (Retail) Full-Time ¥3,500,000 - ¥5,000,000 / Annual (Bonus & Benefits Included)

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
We are looking for a team of Client Service Centre Advisors responsible for delivering the best-in-class customer service, in line with the company´s objectives and Tone of Voice.
As a Client Service Centre Advisor you will be part of the Client & Omnichannel team, reporting to the Client Service Team Leader and will work closely with a range of departments, including e-commerce, retail, training, quality and merchandising.

What is important for the role (requirements):
• 2 years of previous experience in a similar or customer service-related role (preferably from a luxury or fashion/beauty sector)
• Excellent communication skills in Japanese and English (written and spoken)
• Knowledge of Customer Service-related tools and technologies is a plus (e.g. Salesforce and NVM)
• Confident user of Microsoft Office (e.g. Outlook, Excel, Word)
• Ability to work different shifts – including weekends and public holidays
• High sensitivity & passion for luxury & fashion
• Exceptional communication and problem-solving skills
• Customer service-oriented mindset, with excellent ability to empathize and go the extra mile

Your role will be:
• Answering customer enquiries via multiple platforms (phone, email/webform and Social Media)
• Ensuring excellent follow-up of all customer cases and successful resolution of complaints
• Leverage call enquiries for service to sale
• Acting as an ambassador of LOEWE, demonstrating excellent knowledge about the brand, its products, services, and initiatives, as well as the policies and procedures
• Building and nurturing customer base through a delivery of best-in-class customer service and clienteling
• Ensuring fulfilment of individual performance goals, including quality, sales and productivity targets
• Ensuring all technical issues and important client feedback are escalated to the relevant department
• Proposing new ways of maximising sales, and improving operations as well as CX

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7 hours/day, 2-days off/week, Rotation shift

3,500,000 JPY - 5,000,000 JPY
overtime allowance excluded

2-days per week

Country / Region

Japan

Prefecture (State)

Tokyo

Location (Address)

ONE Omotesando 3F, 3-5-29, Kita-Aoyama, Minato-ku, Tokyo

Job by

LVMH Japan Group

LVMH is home to 75 distinguished Houses rooted in six different sectors. True to tradition, each of our brands builds on a specialty legacy while keeping an unwavering focus on the exquisite caliber of its products.