2025 Customer Support Representative - Bilingual Japanese/English speaker

応募 友人に送信

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The Company:
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.

You’ll need to have:
Bachelor's degree or equivalent experience
Fluency in Japanese or English (written and verbal)
Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
A demonstrated interest in Finance and / or Technology
Desire to develop skills and experience in customer service in a fast-moving FinTech environment
Willingness to learn new technologies and ability to retain information
Multi-tasking and problem solving skills as well as an ability to work independently and as part of a larger global team
An interest in progressing a career within Bloomberg

We’d love to see:
Work experience in a client/customer facing role
Curiosity to identify, research, and resolve customer technology, software and hardware issues
Awareness of data management, privacy and information security
Aptitude to work within highly connected and software-based systems

You'll need to be able to:
Start full time work in 2025
Occasionally work weekends or on a bank holiday (weekday off in lieu)

What’s The Role:
Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our Technology Services & Solutions business.

As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.

You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.

Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in more than 18 languages.

Who you are:
You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.

If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/
Please note this is a two stage application process. Following the submission of your main application, you will receive an email with directions to complete an online assessment. Completing this assessment is a necessary step to be considered for the role.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

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国 / 地域

日本

都道府県

東京都

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応募 友人に送信

ブルームバーグは、ビジネス情報、金融データ、ニュース、市場分析の提供で世界をリードする企業です。重要な意思決定者の皆様に、情報と人とアイデアが交差するダイナミックなネットワークをご利用いただくことで、判断の助けとなる洞察を提供します。ブルームバーグの最大の強みは、迅速かつ正確なデータ、ニュース、分析機能をお届けする革新的な技術。このような機能が、ブルームバーグターミナルの中核を成しています。中核となる情報や技術の上に構築されたエンタープライズ・ソリューションは、お客さまの組織全体でデータや情報へのアクセスを統合し、配信から管理までの業務を効率化します。

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