Tachikoma AI is a fast-growing B2B SaaS startup in Japan specializing in RetailTech. Our mission is to help retail businesses optimize store operations, improve efficiency, and enhance customer engagement. As the retail industry in Japan accelerates its digital transformation, we are at the forefront of enabling businesses with AI-driven automation and operational intelligence.
We are looking for a Customer Success Manager to drive the success of our solution, Boutique DX, and ensure that our mid-market and enterprise retail clients maximize the value of our platform. In this role, you will be responsible for building strong relationships with customers, driving adoption, and ensuring long-term customer retention and growth.
You will work directly with retail HQ decision-makers, store operations leaders, and IT teams to understand their challenges and guide them in leveraging ou...