Server

Japan, Tokyo Part-Time (Contract)

The colleague will provide service that goes beyond the guests’ expectations by anticipating their needs and performing service based on Mandarin Oriental, Tokyo standards. He/she will also be responsible for the whole welcoming procedure of arriving guests to the Restaurants. A Hostess or a Host has to ensure that the guest is delighted by the initial impression when entering the restaurant. In addition to the direct contact with the guest, the Host and Hostess is responsible for all Restaurant reception related tasks such as cashiering, table allocation, taking reservations, closing serving periods and farewell.

- Experience in the service industry
- Fluent Japanese Communication skills
- Basic English Communication

- Taking direct reservations from walk in guests, phone or E-mails.
- Welcoming guests according to Mandarin Oriental Quality standards.
- Organize seating allocation while meeting guests requirements as well as following the department’s intent to allow highest possible number of guests for each serving period.
- Control the spread of booking through each meal period in order to avoid peak times and communicate any challenges to the respective manager.
- Be fully aware of the handling of the credit card authorization process and its related security procedure.
- Handle group bookings from the initial request until guest leaves the Restaurant, communicate food and beverage menus, organize seating arrangement etc.

Country / Region

Japan

Prefecture (State)

Tokyo

Location (Address)

Tokyo