Field Service Engineer L2 (Ingredients)

Japan, Tokyo No remote work (on-site) Engineering, IT / Technology Full-Time ¥270,000 - ¥720,000 / Monthly

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose.

At TCS, we go beyond helping businesses transform through technology. We help them make a meaningful difference; to their customers, and to the communities they serve.

If you are ambitious, passionate with new technology and digital transformation, you came to the right place - please contact us - we look forward to speaking with you soon!

We are seeking a proactive and versatile Bilingual IT Support Engineer to provide comprehensive hands-on technical support for local office infrastructure and data center environments. This role is responsible for the full lifecycle of IT assets—from procurement and installation to troubleshooting and refresh—ensuring high availability for critical business users, including VIPs and executives.

[Why Join Us?] This role offers the opportunity to work in a fast-paced, high-stakes environment (including trading floor support) where you will handle a wide array of technologies. It is an ideal position for a professional looking to blend technical hardware expertise with global communication skills.

【Must】
•Min 3-5 years of relevant experience
•Experience with operating system installation using SCMM, anti-spyware, anti-virus, custom and commercial software
•Experience with mobile telephony technologies (Intune iPad, Android and iPhone)
•Knowledge on office 365 products like word/excel/Email clients
•Proficiency in desktop support including knowledge of current Windows operating systems
•Hardware support - laptops, Printers, Desktop, Telephony equipment’s break fix
•Backup restore of OS and Data
•Procurement of Hardware, Maintaining the assets and Hardware spare stocks
•Hands on Audio/Video Conferencing experience
•Experience in performing asset refresh
•Experience in network trouble shooting
•Basic Knowledge on windows Active directory and group policies
•Ability to lift and or move various computer equipment and ladder up to 30 kg.
•Bilingual (Japanese & English)
•Good Communication skills

【Good to have】
•ITIL concepts strongly preferred
•MCSE or MCP preferred
•Experience in a trading environment

【Laguage】
Both English and Japanese skills are required because English is mandatory to communicate with other stakeholders at the client site from different countries, and Japanese is required to communicate with local persons/stakeholders.

•Providing customer break fix support including off office hours and weekends for designated Equipment’s and IT infrastructure in building and other connected sites (spoke/dispatch/Data centers) nearby.
•Maintains, analyzes, troubleshoots, and repairs laptops /desktops and other IT infra hardware and computer peripherals
•Documents, maintains, upgrades or replaces hardware and software systems
•Communicating clearly in written and verbal form
•Work on the tickets/Work orders assigned in the ticketing tool and resolve them as per SLA and with proper updates in the worklogs.
•Completing all administrative tasks associated with each call
•Responsible for control and return of assets and inventory
•VIP ,Executive, traders support.
•Video conferencing support.
•Provide local smart hand support (physical assistance) to other domain teams when required.
•Support for New device installations and life cycling of device activities.
•Support implementing/executing infrastructure-projects locally within the location.
•Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
•Documentation of IT procurements and related invoices for payment.
•Other duties may be assigned to meet business needs

【部門紹介】
WINDOWS11 Update、マスタ作成、MS365ソリューションの提供、次世代サービスデスクの提供などを行っております。

【プロジェクト紹介】
グローバルで展開しているオンサイトサポートの日本法人対応となります。グローバルチームと連携しながら、日本法人のユーザからの問合せ対応、PCライフサイクル管理等を行います。

【ポジションの魅力】
グローバルスケールの中での日本拠点の対応となりますので、海外担当者やユーザとのコミュニケーションや、海外のナレッジを得たりすることができます。

【将来のキャリアパス】
Windowsクライアントの知見を深めて頂き、大規模プロジェクトのチームリードを目指して頂きます。また、海外とのコミュニケーション力の向上を以て、グローバルプロジェクトへの参画も可能です。

Work Location:
Candidate will be based at the client site, Tokyo, Japan

9:00～18:00
Can be called outside office hours for major incidents at the location.

■雇用形態
正社員
管理監督者分類：無
労働時間区分：時間管理またはみなし労働時間制
みなし労働時間制の種類：専門業務型裁量労働制
一日当たりのみなし労働時間：8時間

■給与
月給270,000円～720,000円
※経験・能力など考慮の上、当社規程により決定

裁量労働手当：有の場合は、60,000円~80,000円
残業手当：有または無　※グレードにより異なる
昇給：あり
賞与：あり

■福利厚生
保険：健康・厚生年金・雇用・労災保険
制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）
※財形貯蓄・確定拠出年金は正社員のみ対象

■休日/休暇
年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業

No remote work (on-site)

Country / Region

Japan

Prefecture (State)

Tokyo

Job by

Tata Consultancy Services Japan Limited

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose. At TCS, we go beyond helping businesses transform through technology. We help them make a meaningful difference; to their customers, and to the communities they serve.