Member Service Concierge

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Tokyo American Club has been an integral part of the international community in Tokyo since its founding in 1928.
With 4,000 Members, drawn from 50-plus nations, the Club offers a diverse range of cultural, business and recreational activities and amenities in the heart of the Japanese capital.

In 2018, the Club was named in the Platinum City Clubs of the World top 100 list by the Club Leaders Forum. The accolade followed the Club's Distinguished Club recognition by the Board Room magazine the year before.

The Concierge delivers a seamless, personalized, and high-quality Member experience across
all Club touchpoints, encompassing Member experience, service and advisory, front desk and
operations, administrative and financial handling, and Guest Studio support. Acting as a
central resource, the role provides expert guidance on Club services, facilities, and programs
to help Members maximize the value of their membership.

Required:
• Service-oriented mindset
• Strong communication skills
• Professional and detail-oriented
• Calm and solutions-focused
• Culturally aware
• Proactive and accountable
• Basic system proficiency
• English (advanced level required); Japanese (business level preferred)
• Flexible schedule

• サービス志向
• 高いコミュニケーション能力
• プロフェッショナルで細部に配慮できる
• 冷静かつ問題解決志向
• 異文化への理解
• 主体性と責任感
• 基本的なシステムスキル
• 英語上級レベル必須、日本語ビジネスレベル尚可
• 柔軟なスケジュール勤務対応が可能

• Deliver personalized Member service
• Handle inquiries and requests
• Provide facility and service information
• Manage front desk operations
• Process billing and administration
• Support Guest Studio operations (check-in/out)

• メンバーに対してパーソナライズされたサービスを提供
• 各種問い合わせや依頼に対応
• 施設およびサービスに関する案内を提供
• フロント業務を管理
• 会計および事務処理を担当
• ゲストスタジオの運営チェックインチェックアウトをサポート

Hospitality school/major preferred
ホテル系の学校・専攻を修了された方が望ましい　

Hold valid working eligibility in Japan at the time of lodging their applications. Visa sponsorship is not available.

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5 days per week, 37.5 hours (including weekends / public holidays)
Actual 7.5 hours / day

週5日（土日祝日を含む）
実働7.5時間

Health insurance, Pension, Employment insurance, Industrial accident insurance
Retirement Allowance
Group Life Insurance
Staff Canteen at a subsidized price
Commuting allowance (with tax-free upper limit)
Annual Health Check
Annual Employee Recognition Party
Uniform with cleaning service (when applicable)

社会保険完備
退職金制度
団体生命保険
社員用カフェテリア（金額補助あり）
通勤手当支給（非課税上限あり）
定期健康診断
社員慰労会（年1回）
クリーニングサービス付制服貸与

National Holidays（compensatory holiday）
Paid vacation in line with Japanese law
3 days summer vacation
New Year days of January 1st., 2nd and 3rd.

祝祭日　（代休）
有給休暇（法令に基づく）
夏季休暇（3日）
年始休暇1月1日から3日

Country / Region

Japan

Prefecture (State)

Tokyo

Location (Address)

Minato-ku

2-1-2, Azabudai

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Tokyo American Club is the most well-known and highly reputed private club in Japan. With nearly 100 years of history, we have received international recognition such as Distinguished Clubs and Platinum Clubs of the World. Our 10,000+ Members hail from over 50 countries around the world, and represent the top level of international business and society in Japan. See what Members have to say.

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