Sales Associate & Project Coordinator (Customer Success Associate)

Japan, Tokyo Sales B2B (Corporate) Full-Time

CXG is a global Customer Experience Consulting and Services firm, that specializes exclusively in serving premium and luxury brands.
We help our clients transform their experiences to achieve meaningful impact. We partner with premium and luxury brands to provide valuable insights and support them in taking actionable steps towards creating seamless customer experiences that deliver more value.

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 220 professionals from around the world, working together to serve more than 200 luxury clients. 

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

We are growing! We are currently looking to hire a Customer Success Associate for our office in Tokyo, Japan where you will be based. If you are interested to find out more details, please contact us and apply soon. We look forward to meeting with you.

- Native Japanese communication skills (Mandatory)
- Business level English communication skills (verbal and written).
- This role requires an interest in the retail / luxury industry
- Passion for offering a great customer experience.
- It also requires strong organization and good project management skills as well as excellent communication skills as you will be communicating daily with our clients.
- At least 3 or 4 years of proven Project Coordination experience and/or Client Servicing, Retail and B2B.
- Basic data analysis skills
- Ability to capture and analyze data and provide meaningful insights.
- Must be proficient in Microsoft office tools such as Word, Excel, PowerPoint, Outlook, Teams etc.

For this role, you will have the opportunity to join a dynamic and fast-paced environment and work closely with our teams. You will be responsible for coordination and management of several client projects in development and recently deployed. Your daily tasks will involve administration, coordination, and a lot of problem-solving while providing day-to-day support to the Customer Success Manager to ensure smooth-running projects from start to finish.

Your duties will also involve:
- Handling both small accounts independently and assisting senior CSM on strategic accounts.
- Assisting the CSM (Customer Success Manager) with proposal creation, quotations, contracts, and invoices.
- Supporting our clients with information / data needed.
- Handling and keeping our internal CSM platform up to date.
- Participating in client kickoff calls, presentations, and meetings.
- Prepare presentations for clients and participate in the presentation meetings.
- Working closely with our Operations team to ensure a smooth fieldwork.
- Coordinating with various internal teams.

- Bachelor’s or Master’s Degree in Administration, Business, Management or related field.

Working hours per day are 8 hours. We have a flextime system, with core hours from 11am-4pm.
At the same time, the company employs a hybrid work schedule, with only two days of office work during the week.

Annual salary increase, performance bonus, commission scheme, travel expenses for work, business meetings with clients.
Transportation expenses up to 20,000 yen/month.

2 days off per week, Saturdays, Sundays, national holidays, special leave(Christmas vacation, birthday vacation, maternity leave, congratulation or condolence leave, marriage leave, etc.), paid vacations (up to 10 days in the first year, up to 20 days per year depending on years of service)

Country / Region

Japan

Prefecture (State)

Tokyo

Location (Address)

Nihonbashi, Tokyo Japan - Hybrid - Work from Home and Office

Job by

CXG（Albatross Global Solutions K.K.）

CXG is a global Customer Experience Consulting and Services firm, that specializes exclusively in serving premium and luxury brands. We help our clients transform their experiences to achieve meaningful impact. We partner with premium and luxury brands to provide valuable insights and support them in taking actionable steps towards creating seamless customer experiences that deliver more value.