Sales Key Account Manager & Business Development (Customer Success Manager)
Japan, Tokyo
Sales B2B (Corporate)
Full-Time
CXG is a global Customer Experience Consulting and Services firm, that specializes exclusively in serving premium and luxury brands. We help our clients transform their experiences to achieve meaningful impact. We partner with premium and luxury brands to provide valuable insights and support them in taking actionable steps towards creating seamless customer experiences that deliver more value.
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 220 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
We are growing! We are currently looking to hire a Customer Success Manager for our office in Tokyo, Japan where you will be based. If you are interested to find out more details, please contact us and apply soon. We look forward to meeting with you.
- Native Japanese communication skills (Mandatory)
- Business-level English communication skills (verbal and written)
- 5+ years of sales experience, preferably in the retail sector and/or in a client-facing role (B2B)
- Excellent communication skills: Persuasive and diplomatic, with experience in presentations and proposal writing
- Strong analytical skills: Ability to examine data and create meaningful reports and analysis
- Leadership abilities: Capable of leading meetings externally and taking charge of projects internally
- Consulting expertise: Ability to challenge client briefs and ask meaningful questions
- Outstanding interpersonal skills
- Effective time management: Ability to manage time and resources in a deadline-driven environment
- Interest in the retail/luxury industry
- Passion for providing exceptional customer experience
- Strong organizational and project management skills
- Proficiency in Microsoft Office tools: Word, Excel, PowerPoint, Outlook, Teams, etc.
You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and “can-do” attitude are always top of mind. Your daily tasks will involve:
- Partnering with luxury and premium brands to help them transform and drive business impact through customer experience.
- Maintaining and nurturing your client portfolio by offering white glove service and added value.
- Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
- Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
- Project Management- proposal, execution and delivery of projects.
- Delivering insightful and engaging face-to-face presentations to C-level executives.
- Bachelor’s or Master’s Degree in Administration, Business, Management or related field.
As an ambitious, fast-growing business, we’re always on the look-out for new talent, whether you’re already working with luxury brands, or looking for a new challenge
If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.
Working hours per day are 8 hours. We have a flextime system, with core hours from 11am-4pm.
At the same time, the company employs a hybrid work schedule, with only two days of office work during the week.
Annual salary increase, performance bonus, travel expenses for work, business meetings with clients.
Transportation expenses up to 20,000 yen/month.
2 days off per week, Saturdays, Sundays, national holidays, special leave(Christmas vacation, birthday vacation, maternity leave, congratulation or condolence leave, marriage leave, etc.), paid vacations (up to 10 days in the first year, up to 20 days per year depending on years of service)
- Country / Region
- Japan
- Prefecture (State)
- Tokyo
- Location (Address)
- Nihonbashi, Tokyo Japan - Hybrid - Work from Home and Office
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CXG is a global Customer Experience Consulting and Services firm, that specializes exclusively in serving premium and luxury brands. We help our clients transform their experiences to achieve meaningful impact. We partner with premium and luxury brands to provide valuable insights and support them in taking actionable steps towards creating seamless customer experiences that deliver more value.