Service Management Operations Analyst (Banking/Finance)

Japan, Tokyo Full-Time ¥300,000 - ¥720,000 / Monthly

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose.

At TCS, we go beyond helping businesses transform through technology. We help them make a meaningful difference; to their customers, and to the communities they serve.

If you are ambitious, passionate with new technology and digital transformation, you came to the right place - please contact us - we look forward to speaking with you soon!

【部門紹介】
Department is incharge of providing ITService Management Process and tools solutions for ITO and AMO Services ; Main offerings are, Process implementation, ITSM Tools (Servicenow,SummitAI,BMC..) ITAM Tools (Snow,Flexera) ,Monitoring (Solarwinds,newrelic,datadog etc.), Service intergration &Automation etc
total department size is 80 (Japan and India)

【プロジェクト紹介】
The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India.

【ポジションの魅力】
Working for this team offers the opportunity to be part of a diverse and skilled group, apply ITIL best practices & ServiceNow capabilities, and collaborate across multiple locations. It provides a dynamic, customer-centric environment with a strong focus on continuous improvement, professional development, and impactful IT service management.

【必要条件】
・Over 3 years of ITSM experience with strong customer-facing skills.
・ITIL qualified with expertise in various ITIL disciplines (IM, PM, CM, KM, SLM, SRM, SACM, CMDB, Availability, and Capacity Management).
・Experienced in large-scale service management, incident management, and asset & configuration management.
・Proficient with Symphony SummitAI ITSM tool and other ITSM tools.
・Excellent communication, problem-solving, collaboration, and conflict management skills.
・Manages daily BAU operations and drives service review meetings.
・Ensures smooth change implementation and handles priority incidents.
・Analyzes service request data to identify trends and recommends improvements.
・Provides meaningful reporting and acts as the primary contact for business groups.
・Mentors team members and drives continual service improvement.
・Coordinates with other Service Delivery Managers to ensure consistency across the enterprise.

【歓迎条件】
・Experience in various ITSM tools (e.g., ServiceNow, BMC Remedy, HP Service Manager, Jira Service Management).
・Service Integration and Management (SIAM) knowledge.
・Familiarity with DevOps and Agile methodologies.
・Cloud Service Management understanding (e.g., AWS, Azure, Google Cloud).
・Cybersecurity awareness related to ITSM.
・Vendor Management skills.

【英語力】
Bilingual is preferred

As a an ITSM Consultant, you will play a pivotal role in enhancing IT service management and ensuring client satisfaction. Your responsibilities will encompass a wide range of ITIL processes, client-facing activities, consulting, designing, documenting, and implementing various ITSM processes and practices, contributing to service excellence in a diverse IT environment.

【将来のキャリアパス】
This project not only provides valuable ServiceNow experience but also offers exposure to customer-facing roles and consulting opportunities. Candidates can develop strong communication and relationship-building skills, crucial for client interactions. This experience opens doors to careers in customer service, account management, and IT consulting, where they can leverage their ITSM expertise to provide strategic guidance and solutions to clients, further advancing their careers in the IT and consulting domains.

■雇用形態
正社員
管理監督者分類：有(場合によって無)
試用期間：有（3か月）
残業手当：無
賞与：有(契約社員の場合は無)
昇給：都度

採用グレードに応じて裁量労働制を適用
(裁量同等手当：6万円～8万円/月)

■勤務地
在宅勤務、東京TCSオフィス(麻布台・六本木)
プロジェクトによって顧客先常駐の可能性あり

9:00～18:00

■給与
月給300,000円～720,000円
※経験・能力など考慮の上、当社規程により決定

■福利厚生
保険：健康・厚生年金・雇用・労災保険
制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）
※財形貯蓄・確定拠出年金は正社員のみ対象
施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)

年次有給休暇（初年度10日 ※入社日によって異なる場合有）
完全週休2日制（土曜日・日曜日）
祝日
年末年始
慶弔休暇
育児・介護休業

Country / Region

Japan

Prefecture (State)

Tokyo

Location (Address)

Minato City, Azabudai, 1−3−1

Job by

Tata Consultancy Services Japan Limited

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose. At TCS, we go beyond helping businesses transform through technology. We help them make a meaningful difference; to their customers, and to the communities they serve.