Chaumet/ショーメ: Retail Manager (リテールマネージャー）

Japan, Tokyo Sales B2C (Retail) Full-Time

The Retail Manager is responsible for the sales and retail operations management duties which include people management, client development management, and boutique operations management. He / She will be responsible for managing growth and profitability of his/her BTQs in accordance with the strategic plan, handling relationship with department stores (including gaisho), and motivating / growing store management and staff.

- 8+ years of relevant working experience with at least 5 years at managerial level in a multinational luxury good or high-end fashion retailer
- Strong business acumen and negotiation skills
- Target-oriented and client focus
- Strategic thinking, well-organized and able to work under pressure
- Capability to drive for results and deliver excellence
- Strong leadership and management skills
- Self-motivated, proactive, and passionate in luxury fashion industry
- Excellent communication skills
- English business level a strong plus

Achieve sales within assigned area
- Monitor sales and motivate the team to achieve sales target
- Provide KPI based data analysis, manage sales tracking, and target setting for in-store / out-store business activities
- Work closely with the merchandising / supply chain / training departments to ensure stock allocations and execute product trainings
- Execute the strategic plan within the assigned area

Manage BTQ Operations
- Provide overall direction of boutique operations to improve productivity and secure luxury qualitative environment.
- Oversee day-to-day operations of the stores and provide guidance to solve operational issues
- Monitor the implementation of retail operations manual, enforcing the company policies and guidelines
- Facilitate store opening / renovation in liaison with all relevant departments

People Development
- Monitor sales performance, coach & motivate the boutique team to identify sales opportunities, provide excellent customer service and achieve sales target.
- Recruit, train, supervise and appraise staff
- Identify and develop high potentials staff to build future talent pool

Business Development
- Manage relationships and development of partnerships with department stores
- Negotiate with business partners about new / better spaces & better trade conditions with the help of the Retail Director
- Manage relationships with Gaisho and trade shows / exhibitions to improve Maison’s awareness & gain access to / recruit high-end clients
- Collect information on market environment and competition

Participation in developing retail network in Japan
- Ensure strong and profitable sales growth, by effective management of the Profit and Loss (P&L) and implementing the marketing plan according to company strategies.
- Develop and implement yearly sales plan and canvass.
- Participate in negotiation with business partners about new advantageous space, relocation, commission contract etc. to optimize the existing network.

Country / Region

Japan

Prefecture (State)

Tokyo

Location (Address)

東京

Job by

LVMH Japan Group

LVMH is home to 75 distinguished Houses rooted in six different sectors. True to tradition, each of our brands builds on a specialty legacy while keeping an unwavering focus on the exquisite caliber of its products.