Chaumet/ショーメ: Senior Training Manager / シニアトレーニングマネージャー

Japan, Tokyo Full-Time

Reporting to the General Manager, the Senior Training Manager main responsibility is to develop and improve CHAUMET boutique management & sales ambassadors through innovative trainings in order to achieve sales targets and provide best in-class client experience, making sure all BTQ population act as brand ambassadors of Maison CHAUMET.

‒ University graduate
‒ 5-10 years training experience.
‒ Experience in luxury brands or business (luxury hotels, service industries, etc) is a strong plus.
‒ Coaching experience also a strong plus.
‒ Luxury brand store experience is preferable.
‒ Excellent presentation and interpersonal skills (influencer role)
‒ Business fluency in Japanese and English

Key responsibility 1: Develop, Adapt and Deliver training programs
‒ Induction training / Signé Chaumet training
‒ Customer centric training -including Clienteling to be launched in 2024-
‒ Product training
‒ Selling skills training
‒ Management training -including BTQ Leadership training to be launched in 2024-
‒ Local ad-hoc initiatives as needed (HJ Boot Camp dedicated activities, individual coaching…)

Key responsibility 2: Increase brand loyalty through field coaching
‒ Rotate in BTQs to ensure field training in conjunction with the support of the Retail / BTQ Management team, leveraging Brand Ambassador individual results / KPIs in order to improve sales skills and client engagement
‒ Visit stores to follow-up on trainings; provide corrective actions during morning briefs / through 1 to 1 coaching after sales talks on the floor

Key responsibility 3: Supervise Client Experience results
‒ Co-lead with retail the CXE (mystery shopping) output, presenting quarterly results to BTQs
‒ Devise and implement action plans to elevate client experience in Chaumet BTQs based on these results
‒ Measure ROI upon implementation

Key responsibility 4: Grow the Premium Business
‒ As part of the HJTF, propose tools (yearly treatment plan, sales tray presentation) to help facilitate Premium sales
‒ Insure Premium training before main regional and international events
‒ Manage individual coaching of a selection of Brand Ambassadors together with the retail / merchandising / BTQ teams to increase selling opportunities
‒ Propose gaisho “brand” presentations together with the Merchandising Team to turn gaisho population into brand advocates (brand presentation, Premium Touch & Try)

Key responsibility 5: Animate the training community
‒ Manage the community of Chaumet In-Store Trainers
‒ Attend meetings as part of the international training community; participate to brainstormings, seminars, exchanging with all zone training managers and international training director, leveraging best practices when relevant.

Country / Region

Japan

Prefecture (State)

Tokyo

Location (Address)

東京

Job by

LVMH Japan Group

LVMH is home to 75 distinguished Houses rooted in six different sectors. True to tradition, each of our brands builds on a specialty legacy while keeping an unwavering focus on the exquisite caliber of its products.