LVMH Fashion Group, Client Development Manager

Japan, Tokyo Marketing / PR / Advertising Full-Time

To further develop the relationship between our clients and the brand in Japan, define and implement the overall Client Relationship Management strategy (direct marketing, loyalty program, clients events) according to the guideline from Global Development Team in Paris HQ, in line with the company strategy, taking into account local specific needs in Japan. Generate client data and determine CRM action plan by store & customer segment

-Language: Native level Japanese and Business level English
-Experience:
o 3-5 years of experience of CRM Manager in retail, preferably in luxury or fashion
o Selling experience in stores is a plus
o Retail Operations experience
-Excellent communication skills
-Strong analytical skill
-Competencies:
o Result oriented
o Customer focus
o Good negotiator
o Team worker
-Others: Good PC skills

-Take initiatives and monitor results on CRM activities available in system by closely communication with Store Managers
-Be the local contact for clienteling topics and be responsible to ensure our CRM activities are in line with the brand strategy and guideline in cooperation with Retail with support from superior
-In conjunction with Retail and each of the Store Managers, generate new ideas of CRM actions based on the local needs, share them with Paris HQs and energize CRM activities in Japan.
-Plan and coordinate CRM action calendar with Retail, MD and stores, and implement the activities in cooperation with internal and external related people
-Share all the best practices on a regional perspective with stores and HQ : events, one to one clienteling and private appointments
-Ensure the performance of CRM activities are reflected to Retail KPIs and communicate them to stores and Central Client Development team regularly.
-Motivate Store Managers on daily basis for taking clienteling actions in stores with full use of system and communication tools
-Plan & coordinate appropriate & elevated VIC retention initiatives in stores
-Coordinate client events and direct marketing tools’ set up according to the Central CRM department general guidelines in line with the company’s strategy in cooperation with the department involved.
-Implement the gifting strategy working with Global Client Experience Team
-Collaborate strongly with external partners or individuals to recruit new clients
-Attend domestic and international events to provide the best customer experience

You want to be an ambassador of an audacious Maison.
You are passionate about fashion and the client experience.
You thrive in a dynamic environment, finding versatility and autonomy to be stimulating rather than intimidating.
You are a team player, but you are also individually driven by a strong entrepreneurial spirit and a resilient attitude.
You are a challenger and a perpetual work in progress.
You excel in test and learn situations, always striving for improvement and a willingness to do things differently.

-Education: University degree or higher

-We believe in our talents and are committed to supporting and developing them throughout their careers. When you join us, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:
-We support your career development within the House and career growth within the LVMH Group.
- We ensure the enhancement of each individual's skills and facilitate regular professional development discussions.
- We provide health insurance, access to LVMH private sales, and other benefits.
- We offer two days of home-office per week.
- We develop Corporate Social Responsibility reinforce the positive environmental and social impact.

Country / Region

Japan

Prefecture (State)

Tokyo

Job by

LVMH Japan Group

LVMH is home to 75 distinguished Houses rooted in six different sectors. True to tradition, each of our brands builds on a specialty legacy while keeping an unwavering focus on the exquisite caliber of its products.