Vendor Management Office

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An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences.

In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around.

As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications.

After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly.

Examples of projects or the kind of projects you may engage in, include but are not limited to:

Commerce Platform
Ticketing and Access Control systems
Web and Mobile application development
Gaming and new technologies innovations, that connect the guest at home and in park
Photo validation technologies
Ride Reservation platforms
Food and Beverage platforms
Character digitally connected experiences, and the list goes on.

So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career.

· 3-5 years of experience in Procurement with IT vendors, Project Management Office (PMO) in a global or multinational environment.

· Vendor Management / Negotiation experience in the IT field

· Solid experience in managing CapEx and OpEx budgets, tracking financial performance, and ensuring alignment between forecasts and actuals.

· Demonstrated ability to apply Logical-Thinking and structured problem-solving to assess complex situations, identify root causes, and develop actionable recommendations.

· Proven ability to work cross-functionally with international teams, including project managers, finance teams, and global stakeholders.

VENDOR Management: Vendor Governance and Process Optimization: 30%
· Establish and maintain transparent vendor management processes.
· Collaborate with Sourcing and Legal teams to define and update policies, standards, and templates (e.g., RFPs/RFIs).
· Continuously improve workflows from procurement to payment to ensure operational efficiency and compliance.
· Validate vendor quotations in partnership with project managers and sourcing teams.

VENDOR MANAGEMENT: Contractual and Financial Oversight: 30%

· Manage and track purchase orders (POs) and invoices to ensure timely payments and adherence to contract terms.

· Provide regular reporting on PO status and payment progress.

· Ensure contract documentation and financial transactions are properly aligned with vendor agreements.

VENDOR MANAGEMENT: Vendor Performance and Relationship Management: 40%

・Monitor vendor performance through feedback from Build and Sustain teams.

· Develop and maintain scorecards and performance metrics to evaluate vendor contributions.

· Analyze vendor dependency ratios across systems and projects to inform strategic decisions.

· Lead Quarterly Business Reviews (QBRs) and relationship-building initiatives with key vendors

DEPARTMENT DUTIES:

· Lead the implementation of UDX global standards, and promote the clarification and localization of various management practices.

· Continuously review and improve departmental workflows and the work environment to drive operational efficiency and team effectiveness.

· Promote open communication and collaboration within the department to enhance overall productivity, alignment, and morale.

· Proactively propose optimal ways of working in a fast-changing environment, focusing on effective collaboration with UDX and alignment with global priorities.

· Maintain strong relationships with various vendors and support the smooth progress of projects by fostering win-win partnerships.

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Hybrid (remote + office)

Country / Region

Japan

Prefecture (State)

Ōsaka

Location (Address)

此花区

島屋6-2-82

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USJ LLC is a member of the NBCUniversal Group.
We operate Universal Studios Japan, the world’s third most‑visited Universal Studios theme park. As a place where world‑class entertainment gathers, the park offers globally acclaimed attractions that immerse guests in extraordinary experiences filled with excitement and wonder. Since opening in 2001, we have continued to innovate, establishing ourselves as a leading landmark in the entertainment and leisure industry, attracting guests from Japan and around the world.

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