Junior Technical Account Manager
日本, 東京都
ハイブリッド (出社＋在宅)
クラウド／SaaS, IT / テクノロジー, テクニカルサポート／プロダクトサポート
正社員
未来のRed Hat TAMへ。あなたのキャリアは、ここから始まります。
私たちは、次世代のRed Hat Technical Account Manager (TAM)として、将来のRed Hatを力強く牽引してくれる方を募集しています。
これまでRed Hatでは即戦力となる経験者採用を主としていましたが、時代の変化に迅速に対応するため、新たな試みを始めました。
経験だけではなく、未来を創る情熱と秘めたる可能性を持つ方を積極的に迎え入れ、育成する特別なプログラムです。
そのため本職種では、本プログラムを通じて将来Red Hatを牽引する次世代のTAMを目指す方を募集しています。
Red Hatで働くことは、単なるキャリアアップやIT業界への入り口に留まりません。
Red HatではLinuxやKubernetesなどの先進的なオープンソーステクノロジーや仮想化やAIなど今の世の中を支える数々の技術に触れることができます。これらの技術をお客様に伝え、ビジネスにおける成功へ導くことが私たちのミッションです。
Red Hatは、世界のITインフラに真の変革を起こし、社会に大きなインパクトを与えるための舞台です。Red Hatであなたの可能性を最大限に試してみませんか？
At Red Hat, we are open and eager to get to know you and how you can add to our culture of innovation. Learn more about how our commitment to open source principles drives us to create better technology in community with others. We are the world's leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Our technical field associates are at the forefront of this mission, working directly with customers and ecosystem partners to understand their challenges and demonstrate how Red Hat technologies can transform their businesses.
Job Summary
You may be thinking -- What is a Junior Technical Account Manager at Red Hat?
The Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of Red Hat's products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges, building a solid understanding of customer environments. The JTAM follows detailed instructions and standardized procedures, applies basic troubleshooting, customer interaction skills, and focuses on technical issues and requests of minimal complexity and requests whilst working under close supervision. This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support.
Do you thrive on solving complex problems and explaining technical concepts in an engaging way?
私たちが求める「あなた」
- 技術への探究心: テクニカルサポート経験を有し、障害解析を含む技術的なサポートとテクニカルアドバイザとしての能力を有する方。アプリケーション開発またはプログラミングの経験者、LinuxやKubernetesなどのオープンソース技術への強い情熱や学習意欲があることも望ましいです。
- 課題解決への意欲: お客様の課題に真摯に向き合い、解決策を共に探せる方。
- 成長へのコミットメント: 新しい技術や知識を積極的に学び、自身のキャリアを切り拓く意欲のある方。
- 協調性とコミュニケーション力: チームで協力し、日本語で円滑にコミュニケーションが取れる方。また、グローバルな環境で活躍することに意欲を持ち、会社内のアクティビティを通じて英会話や英語でのコミュニケーション能力を積極的に伸ばしたい方を歓迎します。
1年後、ここで得た知識と経験を翼に、まっさらなTAMとして大きく羽ばたいてくれる日を、私たちは心から楽しみにしています。あなたの挑戦が、未来を創ります。
あなたのオープンソースへの情熱と技術で、Red Hatの未来を、そして世界のITを共に創造しませんか？ご応募をお待ちしています。
- Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies
- Strong technical skills in computer science, IT, or related fields, gained through university programs, up-skilling boot camps, certificate programs
- Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues
- Understand fundamental concepts of network communication and configuration
- Motivation to engage in self-directed learning on new technologies
- Demonstrated desire to be customer-focused, understanding customer needs, and helping them achieve their goals
- Effective communication, active listening and presentation skills
- Ability to work independently and collaboratively with internal teams and external customers
- Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus
- Full professional proficiency in Japanese. Basic proficiency in English
Red Hatで過ごす最初の1年間とそれから
本職種では、入社後最初の1年間は次のような過ごし方を想定しています。
- Red Hatによる全面的な育成プログラム(入社後12ヶ月)
- ベテランTAMと一緒にお客様へ技術的なアドバイス、インシデント調査
- 経験豊富なTAMがメンターとしてシャドーイングやメンタリングでサポート
- 上記の支援を受け、1年後に一人前のTAMを目指していただきます。
将来的には、Red Hatが提供するプロダクトであるRed Hat Enterprise Linux (RHEL)、Red Hat Ansible Automation Platform、そしてRed Hat OpenShiftといった、エンタープライズITを牽引する主要なオープンソース技術を身につけ、その知識を活かした業務も可能です。
アプリケーションからインフラまで横断的に技術スタックを習得し、市場価値の高いプロフェッショナルへと成長できます。これにより、IT業界の最前線で幅広く活躍するための、実践的なスキルと深い知見、そして豊富な経験を築くことができます。
During your first year as a Junior Technical Account Manager, you’ll participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles (we do love a good acronym), a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts in September 2026. Through this experience, you will:
- Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services
- Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team
- Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications
- Shadow and assist experienced members as they deliver strategic technical and architectural guidance to key customers
- Enhance your professional capabilities through working directly with customers and participating in skill development opportunities.
- Focus on your personal and professional development as you grow your career at Red Hat.
- Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.
As a Junior Technical Account Manager, you will also:
- Respond to customer inquiries and requests, following established procedures
- Document customer interactions and track issue resolution progress in designated systems
- Escalate complex technical issues to senior team members for guidance and resolution
- Participate in internal training programs to develop product knowledge and technical skills
- Perform customer onboarding and account maintenance tasks with the assistance of senior team members
- Proactively identify and document known solutions for common technical challenges
- Contribute to the creation and maintenance of knowledge base articles and support documentation
Red Hatで働くことで得られる利点
Red Hatは、オープンソースの力で世界のITを革新し続けるリーディングカンパニーです。私たちは、多様なバックグラウンドを持つ「Red Hatters」の情熱とアイデアが、より良い技術とコミュニティを創造すると信じています。
- グローバルな活躍の舞台: 40カ国以上に拠点を持ち、多様なメンバーと共に働くことで、国際的な視野とネットワークが広がります。
- 圧倒的な成長機会: 定期的なトレーニング、業界認定資格の取得支援、そして経験豊富なメンターからのサポートにより、あなたの技術力とビジネススキルは飛躍的に向上します。
- オープンでフラットな文化: 透明性、コラボレーション、インクルージョンを重視するRed Hatでは、役職や経験年数に関わらず、誰もが自由にアイデアを出し合い、共にイノベーションを推進できます。
- 社会へのインパクト: 最先端のオープンソース技術を通じ、世界中の企業のデジタルトランスフォーメーションを支援。あなたの仕事が、社会の未来を形作ります。
- 充実したワークライフバランス: オフィス勤務も在宅勤務も選べる柔軟な働き方と福利厚生で、あなたのパフォーマンスを最大限に引き出しながら、プライベートも大切にできます。
Why Red Hat?
- Unparalleled Onboarding and Development: Set yourself up for long-term success through our structured 12-month program, which provides you with dedicated mentorship, hands-on labs, certifications, and exposure to a wide range of technologies.
- Impactful Work: Contribute to solutions that empower businesses worldwide and shape the future of open source.
- Open Culture: Work in a collaborative environment where your ideas are valued and respected.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement within a global leader.
Ready to kickstart your career with a global open source leader? Apply Now!
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Agencies Inquiries
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Compensation will be determined in accordance with company policies, taking into consideration each candidate’s experience and skill set.
給与は、経験やスキルを考慮し、社内規定にて決定します。
- ハイブリッド (出社＋在宅)
- 国 / 地域
- 日本
- 都道府県
- 東京都
- 勤務地（住所）
- Shibuya-ku
- Ebisu 4-1-18
- Ebisu Neonato 3F
応募 友人に送信
