ServiceNow Senior Developer / SME (Banking/Finance)

応募 友人に送信

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Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose.

At TCS, we go beyond helping businesses transform through technology. We help them make a meaningful difference; to their customers, and to the communities they serve.

If you are ambitious, passionate with new technology and digital transformation, you came to the right place - please contact us - we look forward to speaking with you soon!

- 5+ years' experience in administration/implementation/configuration of ServiceNow ITSM and ITOM modules.
- Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
- Strong customer service and excellent verbal/written communication
- Excellent attention to details, ability to multitask, and effective time management skills
- Understand full application lifecycle
- ITIL/ServiceNow certified, ServiceNow CIS-ITSM, CIS-ITOM
- Past work experience of ServiceNow Implementation of ITSM, ITOM.

【Welcome condition】
・Past work experience with industry leading providers of ITSM tools
・Knowledge on other ServiceNow tools like ITAM, Application portfolio Management, Project Portfolio Management, CSM etc.

[English proficiency]
- Bilingual is preferred

[Department Introduction]
Department is in charge of providing ITService Management Process and tools solutions for ITO and AMO Services ; Main offerings are, Process implementation, ITSM Tools (Servicenow,SummitAI,BMC..) ITAM Tools (Snow,Flexera), Monitoring (Solarwinds, newrelic, datadog etc.), Service integration & Automation etc
Total department size is 80 (Japan and India)

[Project introduction]
The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India. Working for this team offers the opportunity to be part of a diverse and skilled group , apply ITIL best practices & Servicenow capabilities, and collaborate across multiple locations. It provides a dynamic, customer centric environment with a strong focus on continuous improvement, professional development, and impactful IT service management.

It not only provides valuable ITSM and ITIL experience but also offers exposure to customer-facing roles and consulting opportunities. Candidates can develop strong communication and relationship-building skills, crucial for client interactions. This experience opens doors to careers in customer service, account management, and IT consulting, where they can leverage their ITSM expertise to provide strategic guidance and solutions to clients, further advancing their careers in the IT and consulting domains.

[Job Description]
- Good understanding in ServiceNow Development - Should be able to convey the Capabilities of ServiceNow, & call out feature feasibility for architecture, Design discussions etc
- Should have hands on experience in Core ITSM modules, ITOM modules like Discovery, Event Management, Service Mapping, Orchestration, Cloud Management, Operation Intelligence, Good to have : CSM/Secops.
- Should have good understanding of REST API and web services.
- Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.
- Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
- Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
- Consults with Process and Business Leaders to develop appropriate technical solutions in ServiceNow
- Follows up on outstanding development needs and provides timely status reports to the project manager
- Advises on options, risk and impacts on business/ITIL processes
- Communicates technical problems and solutions to both technical and non-technical audiences

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Employment type
- Full-time employee
- Supervisory classification: Yes (in some cases no)
- Trial period: Yes (3 months)
- Overtime allowance: No
- Bonus: Yes (no for contract employees)
- Salary increase: Yes

Discretionary work system applies depending on the hiring grade
(discretionary equivalent allowance: 60,000 to 80,000 yen/month)

Salary
Monthly salary 300,000 to 720,000 yen
* Determined according to our company regulations after considering experience and ability

Working hours
9:00 to 18:00

Employee benefits
Insurance: Health, welfare pension, employment, and workers' compensation insurance
System: Employee savings, defined contribution pension, cafeteria plan (selectable corporate member employee benefits service)
　　　*Employee savings and defined contribution pension plans are only available to full-time employees
Facilities: Corporate member facilities (sports clubs, hot spring resorts, hotels, etc.)

Annual paid leave (10 days in the first year * May vary depending on the date of joining), 2 days off per week (Saturdays and Sundays), holidays, year-end and New Year holidays, special leave, childcare and nursing care leave

国 / 地域

日本

都道府県

東京都

勤務地（住所）

Minato City, Azabudai, 1−3−1

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応募 友人に送信

インドを代表するタタ・グループは、世界100カ国以上で幅広い事業を展開するコングロマリット。その一員であるタタコンサルタンシーサービシズ(以下TCS)は、従業員50万人以上、46カ国で事業を展開するグローバル企業だ。世界中の一流企業をITやデジタル技術で支え、変革を後押している。日本タタ・コンサルタンシー・サービシズはTCSの日本法人。数々のグローバル企業に価値をもたらしてきたTCSが持つ、業界最高水準のITサービスやソリューションを日本企業向けに最適化。世界各地のプロフェショナルとコラボレートしながら、多様な業界におけるビジネスの成功を支援する。

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