Technical Success Manager【世界最大セキュリティクラウド】フレックス×ハイブリッド×高待遇でキャリアを築く

応募 友人に送信

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Role

We are looking for a Technical Success Manager to join our Japan team. This is a hybrid role, reporting to the Manager of Technical Success. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping them adopt and maximize their usage of Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for Zscaler’s customers.

What We’re Looking for (Minimum Qualifications)

・Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

・5+ years of experience in a customer-facing role (such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering) focused on Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions

・Strong communication and presentation skills in Japanese and English that enable you to consultatively shape and influence internal and external decisions

・Strong technical acumen with the ability duly to align business challenges to the Zscaler portfolio to meet business and security outcomes

・Ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans

What Will Make You Stand Out (Preferred Qualifications)

・Experience leveraging AI-powered analytics or machine learning insight tools to evaluate customer adoption metrics and proactively address account health risks

・Background in Cloud and Networking Security technologies (such as SD-WAN, MPLS, SWG, DLP, VPNs, or CASB) paired with solid experience in troubleshooting methodologies and escalation management

・Industry certifications such as CISSP, CCNP, CCIE, or Network+

What you’ll do (Role Expectations)

・Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize strategic alignment between customer objectives and Zscaler’s goals

・Offer technical guidance, product insights, and best practices for the integration and expansion of Zscaler solutions through the development of customized technical strategies

・Provide technical expertise and organizational skills to manage escalations and coordinate resolutions with internal and external teams

・Identify adoption insights and develop risk mitigation plans proactively to manage and protect assigned customer accounts

・Participate in the creation and sharing of intellectual capital including training and best practice guides to enhance the Customer Success team's capabilities

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フレックスタイム制を導入しており、月間の標準総労働時間は160時間となっています。
自律的な働き方を重視しており、アポイント状況や業務スケジュールに合わせて、直行・直帰も個人の裁量で可能。

※表示の年収は想定金額です。実際の給与金額にあたっては、ご経験や面接評価を考慮の上、ご相談のうえ決定いたします。
・確定拠出年金制度（対象者要件あり）
・団体保険（生命保険、傷害保険、長期障害所得補償）
・従業員株式購入プラン（ESPP、対象者は割引価格で自社株を購入可能）
・教育費補助（年間上限5,250米ドル）
・社会保険完備（健康保険・厚生年金・雇用保険・労災保険）
・病気休暇（年10日）、弔慰休暇、育児・介護関連休暇
・育児関連の有給休暇：出産休暇（単胎18週間・多胎22週間）、副養育者向け休暇（8週間）、養子縁組休暇（8週間）
・健康診断費用補助（従業員・配偶者それぞれ年度上限5万円。健康保険組合の補助対象外の費用が対象）
・ウェルネス支援（Calm、TELUS Healthの利用）

土日祝
年次有給休暇：25日（入社月に応じて日割り付与）

ハイブリッド (出社＋在宅)

国 / 地域

日本

都道府県

東京都

勤務地（住所）

東京都千代田区

丸の内二丁目7番2号

JPタワー 14階

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応募 友人に送信

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