Customer Success Manager - AI Retail Tech Solution Sales Support
日本, 東京都
カスタマーサービス, 営業 B2B (法人…), 営業 B2C (小売…)
フルタイム(契約)
4,500,000円
-
6,500,000円
/
年収
Tachikoma AI is a fast-growing B2B SaaS startup in Japan specializing in RetailTech. Our mission is to help retail businesses optimize store operations, improve efficiency, and enhance customer engagement. As the retail industry in Japan accelerates its digital transformation, we are at the forefront of enabling businesses with AI-driven automation and operational intelligence.
We are looking for a Customer Success Manager to drive the success of our solution, Boutique DX, and ensure that our mid-market and enterprise retail clients maximize the value of our platform. In this role, you will be responsible for building strong relationships with customers, driving adoption, and ensuring long-term customer retention and growth.
You will work directly with retail HQ decision-makers, store operations leaders, and IT teams to understand their challenges and guide them in leveraging our solution effectively. You will also collaborate with Sales, Marketing, and Product teams to enhance the overall customer experience and contribute to the continuous improvement of our offering.
We operate in a fast-paced startup environment, where every team member has a direct impact on the business and the brand image of our organization. If you are passionate about innovation, driving meaningful change, and transforming the Japanese retail sector, we would love to hear from you. Join us in redefining the future of retail. 🚀
🎯 MUST HAVE QUALIFICATIONS
• Must be based in Tokyo Japan
• Japanese (native level) communication skills (Mandatory)
• Experience with IT sales or support, software solution selling, consultative sales, and value-based selling
• Ability to work independently, detailed oriented and result oriented
• Excellent presentation and communication skills
• Solid organization and prioritization skills
• Strong team spirit and sense of ethics
• Curious and solution focused
• Self Disciplined, Ambitious, thick skin and competitive mindset
🎯 NICE TO HAVE
• English (business level) communication skills
• Comfortable with public speaking
• Work experience in the retail sector
• Good understanding of the retail operations and decision-making processes.
✅ CUSTOMER ONBOARDING & ADOPTION
• Lead new customer onboarding, ensuring smooth implementation and successful adoption of Boutique DX.
• Conduct training sessions, product walkthroughs, and best practice workshops tailored to retail HQs and store teams.
• Work closely with customers to define success metrics, track performance, and ensure they achieve their business objectives.
✅ CUSTOMER RELATIONSHIP MANAGEMENT
• Act as a trusted advisor to retail clients, ensuring they gain maximum value from our solution.
• Develop and maintain strong relationships with key stakeholders, store operations leaders, and IT teams.
• Conduct regular business reviews and strategy sessions to identify areas for improvement and long-term growth.
✅ RETENTION & EXPANSION
• Monitor customer health scores, engagement metrics, and usage data to proactively address risks and growth opportunities.
• Drive renewals and account expansion, identifying opportunities for upsells and cross-sells to additional stores and teams.
• Partner with the Sales team to develop contract renewal and expansion strategies.
✅ CUSTOMER ADVOCACY & FEEDBACK
• Act as the voice of the customer, gathering insights and providing feedback to Product & Engineering teams to enhance our offering.
• Develop customer advocacy initiatives, including case studies, referrals, and testimonials, in collaboration with Marketing.
• Ensure customer feedback is incorporated into product development to continuously improve Boutique DX.
✅ PROCESS & EFFICIENCY IMPROVEMENTS
• Help scale customer success operations by optimizing playbooks, workflows, and automation.
• Collaborate with Support & Product teams to enhance self-service resources, FAQs, and documentation.
• Continuously analyze customer interactions and engagement trends to refine CSM strategies and enhance user experience.
🎓 Bachelor’s Degree (Required)
40h / week.
- Flexible work hours
- Possibility to Work from Home (Hybrid)
- Bonus system and commission scheme
- Base salary will vary based on experience
- 15 Days / year
- Weekends and,
- All public national holidays
and end of the year Company Holidays
- 国 / 地域
- 日本
- 都道府県
- 東京都
- 勤務地（住所）
- 1-42-11 Uehara, Shibuya-ku, Tokyo, Japan, 151-0064
応募 友人に送信
