Christian Dior - CRM Manager

応募 友人に送信

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Christian Dior G.K. is looking for CRM Manager.

Responsible to develop, implement, and reinforce a customer-centric culture across different areas of the business ensuring the correct localization and execution of both global and local CRM strategies.

All employees have great love and respect for Christian Dior. We have very open and international office environment, and we interact each other regardless of positions or ages.

If you have strong passion for fashion and are looking for a with great teamwork and friendly working environment, Christian Dior G.K. will be a great match!

Various career paths are available both at Christian Dior or with different brands within the LVMH group.
e.g.
- Increased responsibilities in line with growth of the company
- The same position in other LVMH group companies

Experience / Knowledge / Skills

Minimum of 8-10 years of experience in Client Development, Client Relationship, and/or CRM Analytics

Proactive communication with related functions especially with BTQs and Paris team

Strong analytical skills with ability to deliver insightful ideas, excited to draw findings from figures

Experience with any business intelligence tools is a plus (Microsoft Excel, Access, Tableau, D-Qlik, Power BI, etc

Dedicated to develop the expertise in the environment of premium lifestyle brands

Being a great collaborator

Experience with Online CRM/ E-Clienteling is a plus

Language

Japanese: Native level

English: Business level (speaking and writing), desirably TOEIC 750 +

This position reports to Marketing Senior Manager

Develop CRM Insights and Intelligence

Initiate and conduct in-depth analysis: Generate valuable client insights, identifying key trends and behaviors that inform strategic decisions

Lead analysis projects: Uncover client preferences, leading to the development of targeted marketing strategies upon any type of marketing events from targeting to post-event analysis

Strengthen collaboration with the Data analytics team: Work with the HQ team to provide useful and actionable insights

Oversee call campaigns: Engage clients, gather feedback, and promote brand loyalty in partnership with all relevant internal counterparts both at office and boutique level upon new product launches, etc

Create client KPI forecasts: Based on global and local strategies, perform timely and accurate Client KPI reporting on a weekly and monthly basis

Enhance In-Store Clienteling Activities

Support strategic vision: Train and coach boutiques on how to build and cultivate client relations and properly execute and measure actionable and strategic clienteling activities

Provide targeted clienteling resources: Support boutiques by providing resources specific to business priorities and planning to ensure business generation, attendance, and client development

Training and Team Development

Develop clienteling culture: Foster a mindset of driving business through the Client Development Community (CDM) and the in-store CRM teams both at House of Dior Ginza and Umeda Hankyu

Collaborate with the training team: Improve clienteling levels both through training and on-site support with the training team
Ensure client satisfaction throughout the client journey:

Define and execute gifting strategy by repackaging international guidelines to local specificities and continuously monitor progress for further improvement and enhancement

Manage the gifting budget and adjust depending upon gift proposals by HQ and cost changes throughout the fiscal year

Track ROI of gifting and any printed materials such as Dior Magazine, etc and experiences ensuring measurement and tracking of ROI

Collaborate with Client Service Center(CSC):

Work with the Client Service Center on Local activities (e.g. Japan specific call campaigns, handling of clients ‘inquiries).

University graduate degree

Christian Dior
Founded in 1947 in Paris. Ever since the first show, Dior has kept attracting people with the new look which is elegant, structured, and infinitely feminine. Dior has been a vocal supporter of gender equality and female empowerment and as part of the support, we launched mentorship program: Women @Dior

Women @Dior
A year long project that pairs female Christian Dior employees with female students interested in their area of expertise. This is designed to enable cross cultural, cross generational and cross functional interactions. At the International Women’s Day (March 8th, 2017), 200 female students from all over the world gathered at the head office in Paris and enjoyed touring the maison’s atelier, along with the brand’s newly opened state-of-the-art archive facility: Dior Héritage.

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国 / 地域

日本

都道府県

東京都

勤務地（住所）

Chiyodaku

Hirakawacho

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応募 友人に送信

LVMHグループは、75の卓越したメゾンで構成されています。いずれのメゾンも、磨き抜かれたサヴォアフェールと伝統を守りながら、現代にふさわしい製品を生み出しています。

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