Christian Dior - Hospitality Senior Manager

応募 友人に送信

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Christian Dior G.K. is looking for Hospitality Senior Manager.

Key leadership role responsible for Christian Dior's hospitality activity in Japan. You'll lead the strategy for the company's Cafés & Restaurant in Japan.

All employees have great love and respect for Christian Dior. We have very open and international office environment, and we interact each other regardless of positions or ages.

If you have strong passion for fashion and are looking for a with great teamwork and friendly working environment, Christian Dior G.K. will be a great match!

Various career paths are available both at Christian Dior or with different brands within the LVMH group.
e.g.
- Increased responsibilities in line with growth of the company
- The same position in other LVMH group companies

Fluent in both Japanese & English (written & spoken) is essential. French a plus.

Minimum of 8-10 years of progressive experience in luxury hospitality management, with at least 3-5 years in a senior leadership role overseeing multi-unit F&B operations.

Proven track record of success in managing high-end restaurants, cafes, or hotel F&B departments, preferably within the luxury retail or fashion industry.

Demonstrated ability to develop & execute strategic plans, drive operational excellence, & achieve financial targets.

Strong interpersonal & communication skills, with the ability to effectively collaborate with various internal & external stakeholders.

Excellent problem-solving abilities, with a proactive & innovative approach to challenges.

Leadership & Communication: Strong leadership skills essential for motivating & engaging a diverse team, coupled with excellent verbal & written communication skills.

Profound understanding of the luxury market, customer expectations, & service standards in Japan. A solid understanding of Japanese F&B customer behavior & the local Hospitality landscape, which is critical for localizing strategies.

Multinational Experience: Prior experience working for multinational companies a plus.

Flexibility to travel as required.

Approachable, proactive. Possessing common sense & a pragmatic approach to their role.

A genuine passion for understanding people's motivations & mindsets, with an inherent ability to mediate challenging interpersonal situations.

Acts as a role model & leads by example, indicating hands-on involvement & visibility.

Building Effective Teams: Proven ability to assemble, develop & inspire high-performing teams.

Relationship & Influence: Strong interpersonal skills coupled with the ability to influence others & build lasting professional relationships.

Maintains composure under pressure & can deliver business-focused, practical solutions.

Creativity/Innovation Management: The ability to foster & manage creative solutions & innovative approaches.

Results oriented: A strong personal motivation to achieve goals & continuously improve performance.

Dealing with Ambiguity: The capacity to thrive & make effective decisions in uncertain or rapidly changing environments.

Negotiation: Skilled in negotiation to achieve mutually beneficial outcomes with various stakeholders.

Self-motivated, Detail- & Customer-oriented, with a Strong Sense of Ownership & Drive: A highly self-driven individual who pays close attention to detail, prioritizes customer needs, takes full responsibility for their work, & possesses a strong internal drive.

This position reports to COO

The Senior Hospitality Manager will be a pivotal leader, overseeing all cafe & restaurant operations for Christian Dior Couture across Japan.
This role demands a strategic thinker with a passion for luxury hospitality & a deep understanding of the Japanese market.

Operational Excellence:

Direct & manage all aspects of Dior's cafe & restaurant operations in Japan, ensuring consistent adherence to brand standards, service excellence, & operational efficiency.

Develop & implement innovative strategies to enhance the overall customer experience, focusing on impeccable service, unique culinary offerings, & an atmosphere that embodies Dior's luxury aesthetic.

Coordinate with Dior HQ Hospitality teams as well as Pic teams located in France on the product offer, services guidelines & overall Marketing & Branding activation plans

Monitor & analyze key performance indicators (KPIs) for all hospitality venues, identifying areas for improvement & implementing corrective actions to achieve financial targets & operational goals.

Ensure compliance with all local health, safety, & hygiene regulations.

Strategic Coordination & Collaboration:

Act as the primary liaison between the hospitality department & other critical functions at Japan Head office, including in particular Retail, Clienteling, Marketing & Communications, HR, IT & Finance to ensure seamless integration of hospitality initiatives with broader brand strategies.

Lead the planning & execution of all Food & Beverage (F&B) -related activities, ensuring meticulous attention to detail & alignment with Dior's brand image.

Collaborate closely with global & regional teams to adapt & implement best practices in hospitality management, ensuring a consistent luxury experience across all touchpoints.

Foster strong relationships with suppliers & vendors to ensure the highest quality of ingredients & services

Monitor F&B business partners collaboration & support

Team Leadership & Development:

Recruit, train, & mentor a high-performing team of hospitality professionals, fostering a culture of excellence, collaboration, & continuous improvement.

Conduct regular performance reviews & provide constructive feedback to team members, supporting their professional growth & career development within the organization.

Inspire & motivate the team to deliver exceptional service & uphold Dior's esteemed reputation.

Financial Management:

Develop & manage annual budgets for all hospitality operations, ensuring fiscal responsibility & maximizing profitability.

Implement cost control measures without compromising quality or guest experience.

Analyze financial reports & market trends to make informed decisions & optimize business performance.

Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.

Christian Dior
Founded in 1947 in Paris. Ever since the first show, Dior has kept attracting people with the new look which is elegant, structured, and infinitely feminine. Dior has been a vocal supporter of gender equality and female empowerment and as part of the support, we launched mentorship program: Women @Dior

Women @Dior
A year long project that pairs female Christian Dior employees with female students interested in their area of expertise. This is designed to enable cross cultural, cross generational and cross functional interactions. At the International Women’s Day (March 8th, 2017), 200 female students from all over the world gathered at the head office in Paris and enjoyed touring the maison’s atelier, along with the brand’s newly opened state-of-the-art archive facility: Dior Héritage.

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ハイブリッド (出社＋在宅)

国 / 地域

日本

都道府県

東京都

勤務地（住所）

Hirakawacho

Tokyo

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応募 友人に送信

LVMHグループは、75の卓越したメゾンで構成されています。いずれのメゾンも、磨き抜かれたサヴォアフェールと伝統を守りながら、現代にふさわしい製品を生み出しています。

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